Let us explain something to you since you're new here. This is place where people come to get help, for free, from others in the community in their spare time. In order to facilitate that, we need to understand your problem. If you don't explain yourself thoroughly and instead write one quick sentence and click post, you don't provide enough for us to help you. We cannot read your mind. We only know what is written, so if any member comments to say that you haven't provided enough information it isn't to be disparaging or insulting--you truly need to tell us more. Please have a read here for how to post in an online forum.
How to ask a question
Search the forums
Before you post a question, please be sure that you've read the release notes, the FAQ, searched the forums, and searched the internet. You might find the answer is readily available!
Searching first gets you the answer faster and keeps the forums less cluttered, making it easier to find things in the future.
Be clear and specific
When you ask for help on the discussion forum, it's important that you provide as much information as you can, so others can diagnose what's wrong.
Remember that what may be obvious to you, sitting in front of your computer, may not be obvious to someone far across the internet.
Please include the following information with your question:
- Your exact product version
- Your host OS: is 32-bit or 64-bit OS? On Linux, include the distribution and kernel version.
- Your guest OS, with same details as for host.
- How often do you see the problem (e.g. all the time, sometimes, rarely, etc.), and if it had previously worked in the same setup (e.g. same virtual machine, same computer)
- What seems to trigger the problematic behavior
- If there are any conditions where it does work
- If troubleshooting a network issue, add the following:
- Output from "ipconfig /all" (Windows) or "ifconfig -a" (Linux) from both the host and the guest OS
- .vmx file from the virtual machine
- How is your host connected to the network / Internet (cable modem, DSL, router, switch, wired, wireless, etc.)
- How is networking configured for the guest (NAT, bridged, host-only)
- If troubleshooting a disk issue, add the following:
- .vmx file from the virtual machine
- vmware.log file located in the VM folder
- Complete directory listing of the VM folder, including file sizes (preferably in bytes).
This is not an exhaustive list of useful information - if you have more details that you think are relevant, be sure to include them.
