Vcenter 6 Can't login using credential

[Victorious08]

Hello,

i need help. my vcenter cannot login using root password.

im using this artice :

http://www.careexchange.in/reset-root-password-vcenter-server-appliance-6-0/

https://kb.vmware.com/s/article/2069041

and still cannot login..

please help

[admin]

This issue occurs when the local account password expires.

Note: In vCenter Server Appliance 5.5 and 6.0, the local account password expires after 90 days by default.

try below link to reset root password -

https://www.altaro.com/vmware/reset-root-password-vcsa-6-x/

If you found my answers useful please consider marking them as Correct OR Helpful

[Victorious08]

Hello,

still cannot..

[admin]

you couldn't initially login as root... When you have a single sign-on identity source configured, the vCenter Server can't find the root logon unless you use the format root@localos.

[msripada]

You could also face this issue if any of your VCSA partitions are full..

Check if any of the storage space is full on VCSA

thanks,

MS

[Victorious08]

im tired using my usually logon to vsphere client using : adminstrator@domainname.com, and login using root. still cannot.

maybe somebody help me to check and remote using team viewer?

appreciate your help in advance

[Victorious08]

yes, maybe storage full. may i know should i delete file? where the path to safety for delete?

[msripada]

You can check the below Kb articles

As you cannot login to VCSA via root, you have reboot the VCSA and go to the single user mode (use this KB VMware Knowledge Base ) and then instead of giving passwd command -> use the command df -h -> this shows the output of the free size space for the disk on VCSA. If it shows 100%, you can use the first kb. You can delete the audit.log file

VMware Knowledge Base

VMware Knowledge Base

Thanks,

MS

[Victorious08]

Hi, its working. no free spaces again. so i free up using that artice.

now i can logon to vcenter. bu for web still cannot access or error.

maybe corrupt?

service-control --status --all,

here is result

[msripada]

Is it vCenter 6.0 or 6.5? Can you connect via thick client if its 6.0?

If its 6.5, can you check the http://<VCFQDN or IP>/ui to launch html5

Thanks,

MS

[Victorious08]

Its Vcenter 6.0 , what thick client?

now i can login to vsphere client application in windows, can using ssh/console.but for the web still error and i cannot clone or create new VM.

The capture i’ll post a few hour.

i think the services cannot up for all. Im tired restart vcenter, maybe something wrong to check. Please advice sir

[msripada]

Hello,

For cloning or creating vm, the vpx workflow service is required and is showing as running.What is the error when you try to create vm?

Thanks,

MS

[Victorious08]

hi,

there is error if clone :

if open console from vcenter (if using vcnter host machine is working)

example error/alert from machine

event log : there is error because im changing root password? how to re enter the new password root?

there is error if i stop and start again " vpx workflow service"

and i show df-h is full again.. 100% in core and log.

im using this artice to clean up core and log

How to Fix /storage/core filesystem Out of Disk Space Error on VCSA 6.0U1

VMware Knowledge Base

vmware-eam fail to start

2018-01-03T02:47:01.398Z   Done running command

2018-01-03T02:47:01.399Z   Running command: ['/sbin/service', u'vmware-eam', 'start']

2018-01-03T02:47:05.144Z   Done running command

2018-01-03T02:47:05.145Z   Invoked command: ['/sbin/service', u'vmware-eam', 'start']

2018-01-03T02:47:05.145Z   RC = 1

Stdout = Starting VMware ESX Agent Manager...

Waiting for VMware ESX Agent Manager......

WARNING: VMware ESX Agent Manager may have failed to start.

Last login: Wed Jan  3 02:45:13 UTC 2018

Stderr =

2018-01-03T02:47:05.145Z   {

    "resolution": null,

    "detail": [

        {

            "args": [

                "Command: ['/sbin/service', u'vmware-eam', 'start']\nStderr: "

            ],

            "id": "install.ciscommon.command.errinvoke",

            "localized": "An error occurred while invoking external command : 'Command: ['/sbin/service', u'vmware-eam', 'start']\nStderr: '",

            "translatable": "An error occurred while invoking external command : '%(0)s'"

        }

    ],

    "componentKey": null,

    "problemId": null

}

ERROR:root:Unable to start service vmware-eam, Exception: {

    "resolution": null,

    "detail": [

        {

            "args": [

                "vmware-eam"

            ],

            "id": "install.ciscommon.service.failstart",

            "localized": "An error occurred while starting service 'vmware-eam'",

            "translatable": "An error occurred while starting service '%(0)s'"

        }

    ],

    "componentKey": null,

    "problemId": null

}

Unable to start service vmware-eam, Exception: {

    "resolution": null,

    "detail": [

        {

            "args": [

                "vmware-eam"

            ],

            "id": "install.ciscommon.service.failstart",

            "localized": "An error occurred while starting service 'vmware-eam'",

            "translatable": "An error occurred while starting service '%(0)s'"

        }

    ],

    "componentKey": null,

    "problemId": null

}

please advice

[msripada]

vmware-eam is okay, I think eam.properties is blank or corrupted and needs to be raised a case with vmware support. From the error messages, if you disable and re enable HA on cluster, it should work fine after clearing the coredumps on /storage/core and clear old logs from /storage/logs.

Thanks,

MS

[Victorious08]

Hi, thank you for help. how to open ticket to vmware support?

[msripada]

You can login to your my vmware account and raise the case with vmware support

VMware - How to File a Support Request Online

Thanks,

MS

[Victorious08]

Hi,

if the host have error incorrect username & passowrd, can solving by reinput? or just only disconnect host from cluster and connect again to cluster using new credential?

and how impact for VM in host if i reconnect, if state VM is on/started.

[msripada]

Hello Victorious,

You can disconnect the ESXi host, reconnect it and if it asks for username and password, kindly enter it and it should sync automatically.

Thanks,

MS

[Victorious08]

the virtual machine inside the host must be turn off or not?