VMware tools problem

[hkito]

Hi,

Everytime when I restart the server. The problem pop-up.

I have tried to uninstall and reinstall VMware tools but problem still encountered.

Please help.

Thaks !

[rcporto]

Take a look at this KB article: VMware KB: VMware Tools on a Windows virtual machine fails with the error: Exception 0xc0000005 (acc...

[hkito]

Hi,

I have tried but haven't found c:/tmp/vmtoolsd.log

[rcporto]

Did you enabled the VMware Tools debug logging ? VMware KB: Enabling debug logging for VMware Tools within a guest operating system

Not 100% but seems there is a typo on VMware KB:

Instead of use:

[logging]

log = true

vmtoolsd.level = debug

vmtoolsd.handler = file

vmtoolsd.data = c:/tmp/vmtoolsd.log

Try this:

[logging]

log = true

vmtoolsd.level = debug

vmtoolsd.handler = file

vmtoolsd.data = c:\tmp\vmtoolsd.log

And create the folder C:\tmp if this not exist.

[hkito]

Here you are. Please help.

Thanks

[rcporto]

Any chance to reboot the virtual machine and post the log again ?

[hkito]

attached for reference.

thanks

[hkito]

hi,

i have attached log after restart. Could you help please.

thanks