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henry_wang
Enthusiast
Enthusiast

VMware ESXI Host it encounted an Error and all virtual machines crashed

Have 2 Esxi Host>

ESXI Host: Esxi5.1 

one of Esxi Host encounted an Error ,it'sSimilar to the windows blue screen

Please see the attachfile picture. how to troubleshooting it .Vmware error.png

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npadmani
Virtuoso
Virtuoso

please avoid using vNIC adapter type e1000 with your VMs. Instead use VMXNET3.

see following KB

VMware KB: VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing an...

Narendra Padmani VCIX6-DCV | VCIX7-CMA | VCI | TOGAF 9 Certified
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henry_wang
Enthusiast
Enthusiast

Dear Thanks,

but My virtual Machines are using e1000 adapter, so I'm not sure the root cause

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rcporto
Leadership
Leadership

The root cause is a known bug with E1000e virtual adapter at ESXi version that you're using. The solution is replace the E1000e adapter with VMXNET3 or upgrade your ESXi to update 2 according with the KB already posted above:VMware KB: VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing an...

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Richardson Porto
Senior Infrastructure Specialist
LinkedIn: http://linkedin.com/in/richardsonporto
henry_wang
Enthusiast
Enthusiast

Ok .thanks very much,  can you tell about  how to analyze the purple bule .

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npadmani
Virtuoso
Virtuoso

Since the issue you are facing is one of the known issues, and VMware have published a KB for the same, we are able to implement solution for it.

See following KBs, those will give you more idea about How to interpret PSOD? and How to collect Diagnostic information from ESXi?

VMware KB: Interpreting an ESX/ESXi host purple diagnostic screen

VMware KB: Collecting diagnostic information from an ESX or ESXi host that experiences a purple diag...

Majority of cases, when we face PSOD,

1) we take screenshot like you did and also collect diagnostic information as KB link above.

2) File Support Request with VMware

Narendra Padmani VCIX6-DCV | VCIX7-CMA | VCI | TOGAF 9 Certified