j-p_Delattre
Contributor
Contributor

VMware 6.5 update manager import iso file fails

Hello,

i want to use update manager so i try to import ESXI image

   VMware-VMvisor-Installer-6.5.0.update01-5969303.x86_64.iso in update manager

but each time the transfer start for a few seconds and it fails without messages

could you help me to solve my problem

regards

jp Delattre

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14 Replies
j-p_Delattre
Contributor
Contributor

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vijayrana968
Virtuoso
Virtuoso

You need to generate update manager logs bundle and to dig up logs. Is it Windows based vCenter or VCSA ?

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j-p_Delattre
Contributor
Contributor

hello ,

that 's a VCSA

regards

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Finikiez
Champion
Champion

Have you tried to use another browser?

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j-p_Delattre
Contributor
Contributor

yes the  three most known

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Finikiez
Champion
Champion

All three browsers don't show error message and only exclamation mark, do they?

Do you have a proxy configured in your browser?

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PGinhoux
Enthusiast
Enthusiast

Hi,

I work with JP Delattre, so that I can say that no proxy is configured on the browser we use.

So the upload failed for an unknown reason. I try to review the Events on the vSphere client web but there is nothing.

Nothing also in the log located under  /var/log/vmware/vmware-updatemgr/vum-server.

Maybe I'm looking at the wrong places.

Any thoughts.

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Finikiez
Champion
Champion

I would recommend to check Web client logs /var/log/vmware/vsphere-client/logs/vsphere_client_virgo.log

Check it for the time when the error appeared

Did you upload ISOs successfully before?

PGinhoux
Enthusiast
Enthusiast

Hi,

This is the first time we try to upload ISO.

The vsphere_client_virgo.log shows this error :

[2017-10-16T07:24:53.093Z] [INFO ] data-service-pool-626295      com.vmware.vise.util.session.SessionUtil                          Generated hashed session id: 112314
[2017-10-16T07:24:53.093Z] [INFO ] data-service-pool-626295      com.vmware.vise.util.session.SessionUtil                          Mapping: ds/sdk: sessionid to -> 112314 with clientId: 210803
[2017-10-16T07:24:55.989Z] [ERROR] http-bio-9090-exec-648        System.err                                                        [Fatal Error] :102:3: The element type "hr" must be terminated by the matching end-tag "</hr>".
[2017-10-16T07:24:55.991Z] [ERROR] http-bio-9090-exec-648        com.vmware.vum.fileupload.impl.VumServerFileUploadClient          VumFileUpload: Exception parsing vum server http response -  org.xml.sax.SAXParseException: The element type "hr" must be terminated by the matching end-tag "</hr>".
        at com.sun.org.apache.xerces.internal.parsers.DOMParser.parse(DOMParser.java:257)
        at com.sun.org.apache.xerces.internal.jaxp.DocumentBuilderImpl.parse(DocumentBuilderImpl.java:339)
        at javax.xml.parsers.DocumentBuilder.parse(DocumentBuilder.java:121)
        at com.vmware.vum.fileupload.impl.VumServerFileUploadClient.parseHttpResponse(VumServerFileUploadClient.java:215)
        at com.vmware.vum.fileupload.impl.VumServerFileUploadClient.executeRequest(VumServerFileUploadClient.java:114)
        at com.vmware.vum.fileupload.impl.VumServerFileUploadClient.login(VumServerFileUploadClient.java:69)
        at com.vmware.vum.fileupload.VumFileUploadServlet.doPost(VumFileUploadServlet.java:100)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:755)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:848)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
        at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
        at com.vmware.vise.security.SessionManagementFilter.doFilterInternal(SessionManagementFilter.java:82)
        at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:505)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
        at org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:683)
        at org.eclipse.virgo.web.tomcat.support.ApplicationNameTrackingValve.invoke(ApplicationNameTrackingValve.java:33)
        at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:423)
        at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1079)
        at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:620)
        at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
        at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
        at java.lang.Thread.run(Thread.java:745)T

does it tell you something ?

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hussainbte
Expert
Expert

Just to narrow this down could you try and upload any other ISO.

like a patch etc or a update zip.. anything other than the ISO

If you found my answers useful please consider marking them as Correct OR Helpful Regards, Hussain https://virtualcubes.wordpress.com/
jpdelattre
Contributor
Contributor

Hi hussainbte,

thank's a lot for your help.

Yes we already tried to import another ISO and an update.zip

and the result is exactly the same in the vsphere_client_virgo.log

each there is a parsing error.

regards

jp

jpdelattre
Contributor
Contributor

Hello guys,

just to warn you that we don't have the problem anymore since we rebooted the Vcenter .

that's working without real explanation but it's working .

i want to thank  you all a lot for your help .

regards

jp

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hussainbte
Expert
Expert

:smileyshocked:

If you found my answers useful please consider marking them as Correct OR Helpful Regards, Hussain https://virtualcubes.wordpress.com/
Finikiez
Champion
Champion

Cool )

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