since a few patches ago something hangs in the Web GUI of the VCSA 7.0.2, directly after login i got:
And everything i'm trying to select i can't cancel that dialogs. The only way is to modify the URL in the browser to get the normal GUI. But next time login the dialog comes again.
I need a way to reset the installation status for the Web GUI.
Today i updated from 7.0.2.00200 to 7.0.2.00400 without anny issues via CLI, but this message in the Web GUI is still there.
What can i do?
Hi Raudi, did you try with other browser and cleaning cookies and stuf from the current?
If succedded seing this error might be related to that.
No, must be something in the VCSA, even when i login from a different workstation i get the error message.
And this are never ending messages:
1. Installation failed -> Can only push continue.
2. Result of the pre-installation check: Update 7.0.2.00200 is not found -> Can push cancel or retry.
3. With retry i get the error from 2.
4. With cancel i got the error from 1 and we are starting again from point 1.
Can you export the logs and try to find the lines above the error you mentioned to try to undestand
(here how to: https://docs.vmware.com/en/VMware-vSphere/7.0/com.vmware.vcenter.upgrade.doc/GUID-6DB20E68-CE77-426E...)
Also, I would recommend to open a support ticket for the same (if this vcenter is relevant to your platform)
I will search the logs...
And this isn't the first time that i see this problem, so i had the hope someone knows what to do. Must be a config file with some wrong content inside about the state of the installation.
A case will be the really last option, but i think before i open a case i will reinstall the vcenter, beause we are enterprise partner and this is my test environment, for this we have only 5 cases in one year for free, i don't want to waste that for this...
But at the other side i want to know how to fix this....
In the /var/log/vmware/applmgmt/applmgmt.log i found this:
I have now renamed this file:
mv /etc/applmgmt/appliance/software_update_state.conf /etc/applmgmt/appliance/software_update_state.conf.bak
This was the content:
and after renaming, the file was recreated with this content:
Currently i see no errors in the applmgmt.log regarding this and the GUI looks fine. We will see when the next update is available...
A new patch is available, but i can't stage via GUI. I get this error:
But via CLI no problems:
Command> software-packages stage --url --acceptEulas
[2021-09-21T16:10:47.264] : UpdateInfo: Using product version 7.0.2.00400 and build 18356314
[2021-09-21T16:10:47.264] : Target VCSA version = 7.0.2.00500
[2021-09-21 16:10:48,010] : Running requirements script.....
[2021-09-21T16:10:58.264] : Evaluating packages to stage...
[2021-09-21T16:10:58.264] : Verifying staging area
[2021-09-21T16:10:58.264] : Staging process completed successfully
Why is there such a difference between the GUI and CLI?
O.k. now the version 7.0 U3 is available and i found this:
Stage Only & Stage and Install buttons disabled when updating to vSphere 7.0 Update 2a (williamlam.c...
It is a different problem, but i used this commands to cleanup.
After this i was able to update my VCSA in the Web GUI.