gk201
Contributor
Contributor

VCSA 6.5 to 6.7 Update 3 Fails

    I have tried repeatedly to upgrade our 6.5 appliance.  It fails on step two trying to start the content library service. I have reached out to support but no luck.  Has anyone experienced this?

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4 Replies
johncol
VMware Employee
VMware Employee

have you log snippets?

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gk201
Contributor
Contributor

Below are the error messages.    I have an open ticket with support but they seem stumped.

Encountered an internal error. Traceback (most recent call last): File "/usr/lib/vmware-content-library/firstboot/content-library-firstboot.py", line 219, in Main vdc_fb.register_cis() File "/usr/lib/vmware-content-library/firstboot/content-library-firstboot.py", line 77, in register_cis self._reg_info.registerAll(self.get_soluser_id(), self.get_soluser_ownerId()) File "/usr/lib/vmware-content-library/install_lib/cis_register.py", line 368, in registerAll self.registerUserAndService(user_name, user_id, service) File "/usr/lib/vmware-content-library/install_lib/cis_register.py", line 395, in registerUserAndService add_vmtx_privileges(self.vdc_cfg_dir) File "/usr/lib/vmware-content-library/install_lib/add_vmtx_privileges_after_fb.py", line 86, in add_vmtx_privileges current_privs = authz_client._authz_service.GetPrivileges() File "/usr/lib/vmware/site-packages/pyVmomi/VmomiSupport.py", line 557, in <lambda> self.f(*(self.args + (obj,) + args), **kwargs) File "/usr/lib/vmware/site-packages/pyVmomi/VmomiSupport.py", line 363, in _InvokeMethod return self._stub.InvokeMethod(self, info, args) File "/usr/lib/vmware/site-packages/pyVmomi/SoapAdapter.py", line 1655, in InvokeMethod raise ex File "/usr/lib/vmware/site-packages/pyVmomi/SoapAdapter.py", line 1647, in InvokeMethod self._CallLoginMethod() File "/usr/lib/vmware/site-packages/pyVmomi/SoapAdapter.py", line 1708, in _CallLoginMethod self.loginMethod(self.soapStub) File "/usr/lib/vmware/site-packages/cis/cisreglib.py", line 545, in _doLogin ds_sessionmgr.LoginBySamlToken() File "/usr/lib/vmware/site-packages/pyVmomi/VmomiSupport.py", line 557, in <lambda> self.f(*(self.args + (obj,) + args), **kwargs) File "/usr/lib/vmware/site-packages/pyVmomi/VmomiSupport.py", line 363, in _InvokeMethod return self._stub.InvokeMethod(self, info, args) File "/usr/lib/vmware/site-packages/pyVmomi/SoapAdapter.py", line 1385, in InvokeMethod conn.request('POST', self.path, req, headers) File "/usr/lib/python3.5/http/client.py", line 1107, in request self._send_request(method, url, body, headers) File "/usr/lib/python3.5/http/client.py", line 1152, in _send_request self.endheaders(body) File "/usr/lib/python3.5/http/client.py", line 1103, in endheaders self._send_output(message_body) File "/usr/lib/python3.5/http/client.py", line 934, in _send_output self.send(msg) File "/usr/lib/python3.5/http/client.py", line 877, in send self.connect() File "/usr/lib/vmware/site-packages/pyVmomi/SoapAdapter.py", line 1032, in connect six.moves.http_client.HTTPSConnection.connect(self) File "/usr/lib/python3.5/http/client.py", line 1253, in connect super().connect() File "/usr/lib/python3.5/http/client.py", line 849, in connect (self.host,self.port), self.timeout, self.source_address) File "/usr/lib/python3.5/socket.py", line 694, in create_connection for res in getaddrinfo(host, port, 0, SOCK_STREAM): File "/usr/lib/python3.5/socket.py", line 733, in getaddrinfo for res in _socket.getaddrinfo(host, port, family, type, proto, flags): socket.gaierror: [Errno -2] Name or service not known

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LokeshHK
VMware Employee
VMware Employee

which version of 6.5 you are currently in?

Regards

Lokesh

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gk201
Contributor
Contributor

We are currently running 6.5.0.30000

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