Unable to exit or enter maintenance mode

[FilipSmeets81]

We recently upgraded from vCenter 6.7 with external PSC to vCenter 7 U1 (embedded PSC). There are 3 vCenters configured in linked mode.

Exit or entering maintenance mode does not work from vcenter but does work form the hosts directly.

I have added the output from the vpxd.log.

I restarted the mgmt agents on the host, restarted wpc on vcenter and even restarted vcenter completly and also the host but the problem remains.

[Ank_S]

Hello Filip,

Can you share the wcpsvc.log from the vCenter after reproducing the issue.

[Vijay2027]

When placing the hosts in MM do you see the following error in wcpsvc.log:

"Error occured looking for solution user :: More than one solution user found :: More than one solution user found"

Please run the following command on all vCenter servers in SSO domain and share output:

/usr/lib/vmware-vmafd/bin/vecs-cli entry list --store wcp --text | grep -i "Subject:"

[FilipSmeets81]

We managed to solve the issue with support. The problem was indeed caused by the Solution User certificate which was using the wrong common name. We ran certificate manager with option 6 to replace the certificate which fixed the issue.

Thanks for reaching out!

[Vijay2027]

So the issue is with duplicate "Subject" details for wcp solution user certificates in linked mode. I think this is fixed in new latest version of 7.0