stang888
Contributor
Contributor

Trying to update PSC 6.5 and keeps failing

Jump to solution

I currently have PSC 6.5.0.12000 and try to update thru the repository to 6.5U2c but no matter if I try to update thru the gui or the cli it keeps failing at Package Update Failed.  Rebooted the PSC numerous times and still keeps failing.  Downloaded the iso from VMware and tried updating and still failed.  How do I go about troubleshooting?  Thanks!

0 Kudos
1 Solution

Accepted Solutions
stang888
Contributor
Contributor

Even though it never said it anywhere I found out that the root password was expired.  Reset the password and now the update worked.  Thanks for everyone's help!

View solution in original post

0 Kudos
5 Replies
daphnissov
Immortal
Immortal

You'll need to check the log file at  /storage/log/vmware/applmgmt/software-packages.log

0 Kudos
TomHowarth
Leadership
Leadership

what are your logs saying?

Tom Howarth VCP / VCAP / vExpert
VMware Communities User Moderator
Blog: http://www.planetvm.net
Contributing author on VMware vSphere and Virtual Infrastructure Security: Securing ESX and the Virtual Environment
Contributing author on VCP VMware Certified Professional on VSphere 4 Study Guide: Exam VCP-410
0 Kudos
RickVerstegen
Expert
Expert

Can you check if you have enough free space available and have a look in /var/log/vmware/applmgmt/software-packages.log which logs a temp file location where you can follow the steps during the upgrade. And in what state is the appliance manager? You can login via https://appliance-IP-address-or-FQDN:5480.

Blog: https://rickverstegen84.wordpress.com/ Twitter: https://twitter.com/verstegenrick
0 Kudos
stang888
Contributor
Contributor

I have looked in software-packages.log and the file it references update-errMZ_rW1 is nowhere to be found.  No update files at all.

pastedImage_0.png

0 Kudos
stang888
Contributor
Contributor

Even though it never said it anywhere I found out that the root password was expired.  Reset the password and now the update worked.  Thanks for everyone's help!

View solution in original post

0 Kudos