NSX VPN Client (SSL VPN-Plus / naclient) not insta...

aejara · ‎05-04-2018

Hi guys....

I've been struggling to make naclient work on MacOS after upgrading to 10.3.4 (April 2018)... and I couldn't!.

I've tried reinsitalling... uninstalling and installing... removing all related files... disabling Mac OS X software verification (both at boot time and at security settings)... and nothing... I always get the dreadful message:

Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

I gathered a log pointing to an expired certificate (I'm pasting that down here), but it didn't help (Oh!... the funny date is because I tried setting the clock back to august last year in this run... it didn't help... obviously)...

2017-08-17 15:20:32+02 MacBook-Pro-2 Installer[31558]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=102 "The package “naclient.pkg” is untrusted." UserInfo={NSUnderlyingError=0x60000045e9f0 {Error Domain=NSOSStatusErrorDomain Code=-2147409654 "CSSMERR_TP_CERT_EXPIRED" UserInfo={SecTrustResult=5, PKTrustLevel=PKTrustLevelNotTrusted, NSLocalizedFailureReason=CSSMERR_TP_CERT_EXPIRED}},

Any suggestion?

2017-08-17 15:20:17+02 MacBook-Pro-2 Installer[31558]: @(#)PROGRAM:Install PROJECT:Install-1000

2017-08-17 15:20:17+02 MacBook-Pro-2 Installer[31558]: @(#)PROGRAM:Installer PROJECT:Installer-920

2017-08-17 15:20:17+02 MacBook-Pro-2 Installer[31558]: Hardware: MacBookPro12,1 @ 2.90 GHz (x 4), 8192 MB RAM

2017-08-17 15:20:17+02 MacBook-Pro-2 Installer[31558]: Running OS Build: Mac OS X 10.13.4 (17E199)

2017-08-17 15:20:17+02 MacBook-Pro-2 Installer[31558]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0x0:0x0

2017-08-17 15:20:17+02 MacBook-Pro-2 Installer[31558]: Env: TMPDIR=/var/folders/yr/l6fh65gs7ks4yd5cc98wbyf40000gn/T/

2017-08-17 15:20:17+02 MacBook-Pro-2 Installer[31558]: Env: HOME=/Users/sp82625

2017-08-17 15:20:17+02 MacBook-Pro-2 Installer[31558]: Env: SHELL=/bin/bash

2017-08-17 15:20:17+02 MacBook-Pro-2 Installer[31558]: Env: Apple_PubSub_Socket_Render=/private/tmp/com.apple.launchd.9uI0Zqftg5/Render

2017-08-17 15:20:17+02 MacBook-Pro-2 Installer[31558]: Env: SSH_AUTH_SOCK=/private/tmp/com.apple.launchd.V5l8TvBGas/Listeners

2017-08-17 15:20:17+02 MacBook-Pro-2 Installer[31558]: Env: DISPLAY=/private/tmp/com.apple.launchd.29IFKKckj5/org.macosforge.xquartz:0

2017-08-17 15:20:17+02 MacBook-Pro-2 Installer[31558]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin

2017-08-17 15:20:17+02 MacBook-Pro-2 Installer[31558]: Env: LOGNAME=sp82625

2017-08-17 15:20:17+02 MacBook-Pro-2 Installer[31558]: Env: XPC_SERVICE_NAME=com.apple.xpc.launchd.oneshot.0x10000011.Installer

2017-08-17 15:20:17+02 MacBook-Pro-2 Installer[31558]: Env: COMMAND_MODE=unix2003

2017-08-17 15:20:17+02 MacBook-Pro-2 Installer[31558]: Env: USER=sp82625

2017-08-17 15:20:17+02 MacBook-Pro-2 Installer[31558]: Env: XPC_FLAGS=0x0

2017-08-17 15:20:17+02 MacBook-Pro-2 Installer[31558]: naclient Installation Log

2017-08-17 15:20:17+02 MacBook-Pro-2 Installer[31558]: Opened from: /Users/sp82625/Downloads/mac_phat_client(1)/naclient.pkg

2017-08-17 15:20:17+02 MacBook-Pro-2 Installer[31558]: Referenced component packages (1) trustLevel=3

2017-08-17 15:20:17+02 MacBook-Pro-2 Installer[31558]: Overriding expired trust since assessment returned valid

2017-08-17 15:20:17+02 MacBook-Pro-2 deleted[956]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=80855=0x13bd7 expectedThread=8711=0x2207

2017-08-17 15:20:26+02 MacBook-Pro-2 deleted[956]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=21499=0x53fb expectedThread=8711=0x2207

2017-08-17 15:20:27+02 MacBook-Pro-2 deleted[956]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=43359=0xa95f expectedThread=8711=0x2207

2017-08-17 15:20:27+02 MacBook-Pro-2 Installer[31558]: InstallerStatusNotifications plugin loaded

2017-08-17 15:20:32+02 MacBook-Pro-2 Installer[31558]: Administrator authorization granted.

2017-08-17 15:20:32+02 MacBook-Pro-2 Installer[31558]: ================================================================================

2017-08-17 15:20:32+02 MacBook-Pro-2 Installer[31558]: User picked Standard Install

2017-08-17 15:20:32+02 MacBook-Pro-2 Installer[31558]: Choices selected for installation:

2017-08-17 15:20:32+02 MacBook-Pro-2 Installer[31558]: Upgrade: "naclient"

2017-08-17 15:20:32+02 MacBook-Pro-2 Installer[31558]: naclient.pkg : com.vmware.sslvpn : 6.3.0

2017-08-17 15:20:32+02 MacBook-Pro-2 Installer[31558]: ================================================================================

2017-08-17 15:20:32+02 MacBook-Pro-2 Installer[31558]: It took 0.00 seconds to summarize the package selections.

2017-08-17 15:20:32+02 MacBook-Pro-2 deleted[956]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=42407=0xa5a7 expectedThread=8711=0x2207

2017-08-17 15:20:32+02 MacBook-Pro-2 Installer[31558]: -[IFPKGDerivedDocument sortedPackageLocations]: result = (

"file://localhost"

)

2017-08-17 15:20:32+02 MacBook-Pro-2 Installer[31558]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: location = file://localhost

2017-08-17 15:20:32+02 MacBook-Pro-2 Installer[31558]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Users/sp82625/Downloads/mac_phat_client(1)/naclient.pkg

2017-08-17 15:20:32+02 MacBook-Pro-2 Installer[31558]: Set authorization level to root for session

2017-08-17 15:20:32+02 MacBook-Pro-2 Installer[31558]: Will use PK session

2017-08-17 15:20:32+02 MacBook-Pro-2 Installer[31558]: Using authorization level of root for IFPKInstallElement

2017-08-17 15:20:32+02 MacBook-Pro-2 Installer[31558]: Starting installation:

2017-08-17 15:20:32+02 MacBook-Pro-2 Installer[31558]: Configuring volume "Macintosh HD"

2017-08-17 15:20:32+02 MacBook-Pro-2 Installer[31558]: Preparing disk for local booted install.

2017-08-17 15:20:32+02 MacBook-Pro-2 Installer[31558]: Free space on "Macintosh HD": 40,73 GB (40734003200 bytes).

2017-08-17 15:20:32+02 MacBook-Pro-2 Installer[31558]: Create temporary directory "/var/folders/yr/l6fh65gs7ks4yd5cc98wbyf40000gn/T//Install.315580GuM28"

2017-08-17 15:20:32+02 MacBook-Pro-2 Installer[31558]: IFPKInstallElement (1 packages)

2017-08-17 15:20:32+02 MacBook-Pro-2 installd[3270]: PackageKit: Adding client PKInstallDaemonClient pid=31558, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)

2017-08-17 15:20:32+02 MacBook-Pro-2 Installer[31558]: PackageKit: Enqueuing install with framework-specified quality of service (utility)

2017-08-17 15:20:32+02 MacBook-Pro-2 installd[3270]: PackageKit: ----- Begin install -----

2017-08-17 15:20:32+02 MacBook-Pro-2 installd[3270]: PackageKit: request=PKInstallRequest <1 packages, destination=/>

2017-08-17 15:20:32+02 MacBook-Pro-2 installd[3270]: PackageKit: packages=(

"PKLeopardPackage <id=com.vmware.sslvpn, version=6.3.0, url=file://localhost/Users/sp82625/Downloads/mac_phat_client(1)/naclient.pkg>"

)

2017-08-17 15:20:32+02 MacBook-Pro-2 installd[3270]: PackageKit: Skipping stale sandbox at path /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/4BC5D653-E3BA-48DF-9AB5-D162DC59FD74.activeSandbox

2017-08-17 15:20:32+02 MacBook-Pro-2 installd[3270]: Package: PKLeopardPackage <id=com.vmware.sslvpn, version=6.3.0, url=file://localhost/Users/sp82625/Downloads/mac_phat_client(1)/naclient.pkg> Failed to verify with error: Error Domain=PKInstallErrorDomain Code=102 "The package “naclient.pkg” is untrusted." UserInfo={NSLocalizedDescription=The package “naclient.pkg” is untrusted., NSURL=file://localhost/Users/sp82625/Downloads/mac_phat_client(1)/naclient.pkg, PKInstallPackageIdentifier=com.vmware.sslvpn, NSUnderlyingError=0x7fb8664158b0 {Error Domain=NSOSStatusErrorDomain Code=-2147409654 "CSSMERR_TP_CERT_EXPIRED" UserInfo={SecTrustResult=5, PKTrustLevel=PKTrustLevelNotTrusted, NSLocalizedFailureReason=CSSMERR_TP_CERT_EXPIRED}}}

2017-08-17 15:20:32+02 MacBook-Pro-2 installd[3270]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=102 "The package “naclient.pkg” is untrusted." UserInfo={NSLocalizedDescription=The package “naclient.pkg” is untrusted., NSURL=file://localhost/Users/sp82625/Downloads/mac_phat_client(1)/naclient.pkg, PKInstallPackageIdentifier=com.vmware.sslvpn, NSUnderlyingError=0x7fb8664158b0 {Error Domain=NSOSStatusErrorDomain Code=-2147409654 "CSSMERR_TP_CERT_EXPIRED" UserInfo={SecTrustResult=5, PKTrustLevel=PKTrustLevelNotTrusted, NSLocalizedFailureReason=CSSMERR_TP_CERT_EXPIRED}}} {

NSLocalizedDescription = "The package \U201cnaclient.pkg\U201d is untrusted.";

NSURL = "file://localhost/Users/sp82625/Downloads/mac_phat_client(1)/naclient.pkg";

NSUnderlyingError = "Error Domain=NSOSStatusErrorDomain Code=-2147409654 \"CSSMERR_TP_CERT_EXPIRED\" UserInfo={SecTrustResult=5, PKTrustLevel=PKTrustLevelNotTrusted, NSLocalizedFailureReason=CSSMERR_TP_CERT_EXPIRED}";

PKInstallPackageIdentifier = "com.vmware.sslvpn";

}

2017-08-17 15:20:32+02 MacBook-Pro-2 installd[3270]: PackageKit: Running idle tasks

2017-08-17 15:20:32+02 MacBook-Pro-2 Installer[31558]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=102 "The package “naclient.pkg” is untrusted." UserInfo={NSUnderlyingError=0x60000045e9f0 {Error Domain=NSOSStatusErrorDomain Code=-2147409654 "CSSMERR_TP_CERT_EXPIRED" UserInfo={SecTrustResult=5, PKTrustLevel=PKTrustLevelNotTrusted, NSLocalizedFailureReason=CSSMERR_TP_CERT_EXPIRED}}, NSURL=file://localhost/Users/sp82625/Downloads/mac_phat_client(1)/naclient.pkg, PKInstallPackageIdentifier=com.vmware.sslvpn, NSLocalizedDescription=The package “naclient.pkg” is untrusted.}

2017-08-17 15:20:32+02 MacBook-Pro-2 installd[3270]: PackageKit: Removing client PKInstallDaemonClient pid=31558, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)

2017-08-17 15:20:32+02 MacBook-Pro-2 installd[3270]: PackageKit: Done with sandbox removals

2017-08-17 15:20:33+02 MacBook-Pro-2 Installer[31558]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

2017-08-17 15:20:33+02 MacBook-Pro-2 Installer[31558]: IFDInstallController 7930 state = 8

2017-08-17 15:20:33+02 MacBook-Pro-2 Installer[31558]: Displaying 'Install Failed' UI.

2017-08-17 15:20:33+02 MacBook-Pro-2 Installer[31558]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

All

NSX VPN Client (SSL VPN-Plus / naclient) not installing on Mac OS X 10.3.4