Login to the query service failed \ Tomcat

[mulcas]

I have more than 500 VM in a cluster, this cluster is handled by an Infrastructure of a: Domain Controller server, SQL server and vCenter server. Logged into to vCenter, from vSphere Client when I tried to sort by name all the VMs in the cluster I am getting the following error:

Same thing happens if I tried to sort the machines for one single host inside the cluster from vCenter, but not if I login directly through vSphere to the specific host.

Checking this VMware KB, that seems to be the solution for my problem, I just found that I don’t have the Tomcat folder in my infrastructure, hence I don’ have the VirtualCenter Management Webservices service available to start/restart.

https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=10365...

Is this service available in vCenter 6?

Did I miss something during the installation? 

Could be an issue with the Domain controllers and the DNS service?

[mribeiro01]

Hi mulcas !

The kb 1036541 It is what most approximates your case, but is kb for version 5.x ...

Checks too:

Navigate to Administration > vCenter Server Settings... > Advanced Settings > VirtualCenter.FQDN ... confirm if the value for your name of domain is correct

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[mulcas]

Hi mribeiro01,

Thanks for your reply.

I checked already that option and the FQDN is OK and according to the KB if I made any change I do need to restart the VirtualCenter Management Webservices service, here is where I am stuck following the KB.

[mribeiro01]

Hi mulcas!

If i'm not mistaken this tomcat service in vcenter when installed on windows is in an application called  "wrapper.exe"

In the path "c:\Program Files\Common Files\VMware\VMware vCenter Server - tc Server\bin\winx86_64\wrapper.exe" you will find the executable.

Check in service.msc the VMware VirtualCenter Management Webservices service and see the kbs of stop and restart these services.

See that old kb https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=20138...

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Thank you/Obrigado