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rajugupta
Contributor
Contributor

How to install Update Manager in vCenter Server Appliance?

Hello

I have fresh installed VCSA 6.5 u1. I want to configure Update Manager which is integrated with VCSA 6.5. During starting the service of VMware Update manager found the following

Error:

the "start service" operation failed for the entity with the following error message.

Error(com.vmware.vapi.std.errors.error)=>{

     messages =[],

     data = <null>

}

Please help.

Raju Gupta

6 Replies
paramoyoo
Enthusiast
Enthusiast

Hi

Log in to vcsa by  ssh and first try to start vum:

service-control --start vmware-updatemgr

if fail, check log:

/var/log/vmware/vmware-updatemgr/vum-server/vmware-vum-server-log4cpp.log

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rajugupta
Contributor
Contributor

hello Mac,

Thanks for reply..

I have started service that return following errors:

# service-control --start vmware-updatemgr

Perform start operation. vmon_profile=None, svc_namest=['vmware-updatemgr'], include_coreossvcs=False, include_leafossvcs=False

Service updatemgr state STOPPED

Error executing start on service updatemgr. Details {

     "resolution": null,

     "detail": [

               {

                         "args": [

                                   "updatemgr"

                         ],

                         "id": "install.ciscommon.service.failstart",

                         "localized": "An error occurred while starting servicer 'updatemgr'"

                         "translatable": "An error occurred while starting service ' %(0)s'"

                       }

                    ],

                    "componentKey": null,

                    "problemId": null

}

Service-control failed. Error {

"resolution": null,

     "detail": [

               {

                         "args": [

                                   "updatemgr"

                         ],

                         "id": "install.ciscommon.service.failstart",

                         "localized": "An error occurred while starting servicer 'updatemgr'"

                         "translatable": "An error occurred while starting service ' %(0)s'"

                       }

                    ],

                    "componentKey": null,

                    "problemId": null

}

}

After that I have checked log vmware-vum-server-3.log file but now found latest entries. So I have checked /var/log/vmware/vmware-updatemgr/vum-servers/vmware-vum-server-3.log file where I found following latest entries:

info vmware--vum-server[7FA024816700 [Originator@6876 sub=ThreadPool] Thread delisted

info vmware--vum-server[7FA0247D5700 [Originator@6876 sub=ThreadPool] Thread delisted

info vmware--vum-server[7FA04B796700 [Originator@6876 sub=ThreadPool] Thread delisted

...

...

info vmware--vum-server[7FA04B7D87C0 [Originator@6876 sub=Ufa] Plugin Stopped

info vmware--vum-server[7FA04B7D87C0 [Originator@6876 sub=ThreadPool] Thread delisted

info vmware--vum-server[7FA04B7D87C0 [Originator@6876 sub=Default] [main,418] VCI service stopped.

Thanks..

Raju Gupta

lvredrider
Contributor
Contributor

I'm having this same issue after upgrading from 6.5 to 6.5 U1.

Has anyone have any input?? Not much out there for documentation. Strange since it worked before the update and it's integrated in the appliance so you wouldn't think anything would break.

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Zahori
Contributor
Contributor

This is also happening to me, any resolution? It failed because the VUM was not installed with the vCenter (https://kb.vmware.com/s/article/2150982)

www.vwannabe,com
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RAJ_RAJ
Expert
Expert

Try this

VMware Knowledge Base

RAJESH RADHAKRISHNAN VCA -DCV/WM/Cloud,VCP 5 - DCV/DT/CLOUD, ,VCP6-DCV, EMCISA,EMCSA,MCTS,MCPS,BCFA https://ae.linkedin.com/in/rajesh-radhakrishnan-76269335 Mark my post as "helpful" or "correct" if I've helped resolve or answered your query!
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RAJ_RAJ
Expert
Expert

Hi ,

Please check this KB  - VMware Knowledge Base

RAJESH RADHAKRISHNAN VCA -DCV/WM/Cloud,VCP 5 - DCV/DT/CLOUD, ,VCP6-DCV, EMCISA,EMCSA,MCTS,MCPS,BCFA https://ae.linkedin.com/in/rajesh-radhakrishnan-76269335 Mark my post as "helpful" or "correct" if I've helped resolve or answered your query!
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