Getting message Insufficient Permissions to Retrieve Data when I try to access Update Manager in vCenter 5.5

[tdingledine]

I recently upgraded to VMware 5.5 and I am having an issue with Update Manager to where It says I don't have permissions to use it.  The plug-in installs fine without errors.  I have myself setup as an administrator but it still won't let me use it.  I am using vCenter to administer my hosts.  Any suggestions?  Thanks!

Ty

[SanjaySP1 · Accepted solution]

To resolve this issue, Update Manager needs to be re-registered to the vCenter Server. This can be performed by re-installing Update Manager, however it can also be done without re-installing.

Step 1.

Remove update manager plugin from vCenter by following VMware KB: Removing unwanted plug-ins from vCenter Server

Step 2.

Login to the server on which Update Manager is installed

Open the Update Manager Utility located in your Update Manager install directory: VMwareUpdateManagerUtility.exe (by default located at C:\Program Files (x86)\VMware\Infrastructure\Update Manager\)

Select Re-register with vCenter Server

Enter your vCenter Server credentials and select Apply

Once the operation completes successfully, you are prompted to restart the Update Manager service.