ESXi host not responding but VM haven't vmotion to other hosts.

[hkito]

Hi,

Suddenly ESXi Host not responding but VM still running on this host. Those VM not vmotion to other hosts.

Otherwise, I still succeed to ping this ESXi host and all VM on this host. And I can VNC to control those VM.

Please advice.

Thanks !

[hkito]

I have tried reconnect host, but error shown

"Call "HostImageConfigManager.QueryHostAcceptanceLevel" for object "imageConfigManager-19371" on vCenter Server "hkvcs01.saehk.sae.com.hk" failed."

[admin]

Hi,

Seems your management agents may be hung (hostd), since your VM run as a kernel process they are unaffected.

Did you have any kind of storage issues lately? check the vmkernel.log and hostd.log to see if you see any errors and you could try a restart of the management agents with command services.sh restart.

--Avinash

[hkito]

Hi,

• DO you mean Management agent of HKVM 5 hang ?
• Where to find vmkernel.log and hostd.log ?
• How to check the log ?
• Restart management agent of HKVM 5 ?

Thanks !!

[admin]

Hi,

• Do you mean Management agent of HKVM 5 hang ?

A :  Yes, I am assuming that HKVM is a ESXi host and not a virtual machine.

• Where to find vmkernel.log and hostd.log ?

A : SSH into the host or take DCUI and from shell screen, 

log location : /var/log/

• How to check the log ?
• Restart management agent of HKVM 5 ?

A : VMware KB: Restarting the Management agents on an ESXi or ESX host