vCenter

Running 2 vCenters  using VSCA 6.5

4 ESXI hosts on each vCenter.

Both vcenters are clustered under the datacenter

Of the 8 ESXI hosts 3 display the Model .Dell Inc. PowerEdge R430 

All 8 hosts are the exact same hardware configuration

Installed using the Dell ESXi image

Here is what I am seeing

Here is one that looks correct.

Any idea on how I can get this corrected?

Thank you

Tom

Check the result of the following commands. you should find the server information. Is that shown there?

esxcli hardware platform get

or

esxcfg-info | less -I

[root@TGCSESXI-12:~] esxcli hardware platform get

Platform Information

   UUID: 0x4c 0x4c 0x45 0x44 0x0 0x39 0x4e 0x10 0x80 0x4a 0xb2 0xc0 0x4f 0x52 0x50 0x32

   Product Name:

   Vendor Name:

   Serial Number: 29NJRP2

   Enclosure Serial Number: 29NJRP2

   IPMI Supported: true

[root@TGCSESXI-12:~] esxcfg-info | less -I

                  |----Max Value....................................43200

                  |----Hidden.......................................false

                  |----Parent......................................./UserVars/

                  |----Path........................................./UserVars/HardwareHealthSyncTime

               \==+Advanced String Option :

                  |----Option Name..................................HardwareHealthIgnoredSensors

                  |----Current Value................................

                  |----Default Value................................

                  |----Valid Characters.............................*

                  |----Hidden.......................................false

                  |----Parent......................................./UserVars/

                  |----Path........................................./UserVars/HardwareHealthIgnoredSensors

               \==+Advanced Integer Option :

                  |----Option Name..................................CIMvmw_hhrcwrapperProviderPollingInterval

                  |----Current Value................................20

                  |----Default Value................................20

                  |----Min Value....................................1

                  |----Max Value....................................3600

                  |----Hidden.......................................false

                  |----Parent......................................./UserVars/

                  |----Path........................................./UserVars/CIMvmw_hhrcwrapperProviderPollingInterval

      \==+options :

   \==+HostIOFilter :

      \==+IO Filter :

         |----Name..................................................spm

         |----Vendor................................................VMW

         |----Version...............................................1.0.230

         |----ID....................................................VMW_spm_1.0.0

         |----LocalID...............................................spm

         |----Class.................................................datastoreIoControl

         |----Release Date..........................................2016-07-21

         |----Operational...........................................Yes

         |----Summary...............................................VMware Storage I/O Control

      \==+IO Filter :

         |----Name..................................................vmwarevmcrypt

         |----Vendor................................................VMW

         |----Version...............................................1.0.0

         |----ID....................................................VMW_vmwarevmcrypt_1.0.0

         |----LocalID...............................................vmwarevmcrypt

         |----Class.................................................encryption

         |----Release Date..........................................2016-07-21

         |----Operational...........................................Yes

         |----Summary...............................................VMcrypt IO Filter

(END)

Shows the same as on the web ui

Why is it missing?

Can you retrieve the server's model information from the Dell DRAC port web interface or not? What type of ESXi did you install on your hosts? Standard or Dell-Customized?

Do not have Dell DRAC setup

What type of ESXi did you install on your hosts? Do not understand this question

Standard or Dell-Customized?       Dell Customized

The only time I've seen this happen is when a server has been OEMd by someone else in which they re-write (or clear) the SMBIOS. For example, if Vendor X offered a hardware appliance with their software embedded and got the servers from DellEMC. They would usually clear the SMBIOS or re-write it with their info so as to complete a branding experience. In such cases, you would have to find and download a SMBIOS update utility from the vendor to reload this, but I've never done this myself.

Thanks

I just sent an email to my vendor.

Will post results.

After getting in touch with the vendor they gave me a file 

I had to set up idrac on all my DELL Power Edge R430 servers.

After the rebranding of the system the information appeared back in vCenter

This issue can not be closed as resolved

Thank you

.