hgov
Enthusiast
Enthusiast

Client is not authenticated to VMware Inventory Service - https://myserverFQDN:10443

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Hi,

Upgraded our vCenter to 5.1 U1 from 4.1 last week.

After installing SSO, Inventory service and upgrading the vCenter all looks OK until I try to use the vsphere web client.

I get the following error and there are no resources in the client:

"Client is not authenticated to VMware Inventory Service - https://myserverFQDN:10443"

I have already uninstalled the inventory service and the web client and reinstalled both several times.

I have also re-registering the inventory service with no change.

Any ideas or suggestions would be appreciated.

Thanks in Advance,

HG.

1 Solution

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hgov
Enthusiast
Enthusiast

Hi,

Ended up working with support to resolve this. Ended up removing all components (inventory, SSO, vCenter, web client) and re-installing. I would have hoped there would have been an easier way to get these products to interact - but at least it is working now.

Thanks,

HG

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5 Replies
raog
Expert
Expert

See if the post by dlund in this thread helps:

http://communities.vmware.com/thread/421398?start=0&tstart=0

Regards

Girish

To Virtualization and beyond! PS::If you felt the answer as helpful, please mark it as helpful/answered so that it helps other users as well! Blog:: www.virtualtipsntricks.com
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hgov
Enthusiast
Enthusiast

Hi,

Thanks for the information.

I had referenced this item in my attempts to resolve the problem but had not tried re-initializing the IS database. Think I will give that a shot this weekend and post the results. Removing, re-installing and re-registering have not worked.

Have a great weekend!

HG

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hgov
Enthusiast
Enthusiast

Hi,

Ended up working with support to resolve this. Ended up removing all components (inventory, SSO, vCenter, web client) and re-installing. I would have hoped there would have been an easier way to get these products to interact - but at least it is working now.

Thanks,

HG

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KraftEnterprise
Contributor
Contributor

I just had a similar issue, tried everything I could find. Was pointed to this link http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=203362.... That is all well and good, but I have the appliance, so it is Linux based. Deleted the inventory service user and from there was lost. Browsed out in the file system using WinSCP and found a promising script located at "/usr/lib/vmware-vpx/inventoryservice/scripts/ds-register-sso.sh" This recreated the service account user, I was then able to run the commands to fix the problem.

  1. Be sure to include the quotes: ./ds-register-sso.sh --ls-server "https://{FQDN}:7444/lookupservice/sdk" --user "{ADMIN USER}" --password "{PASSWORD}"
  2. service vmware-inventoryservice stop

rm -rf /storage/db/inventoryservice/data

/usr/lib/vmware-vpx/inventoryservice/scripts/ds-invoke.sh -Dvim.logdir=/var/log/vmware/vpx/inventoryservice com.vmware.vim.dataservices.CreateDb /storage/db/inventoryservice/data changeme default changeme

service vmware-inventoryservice start

vcenterhost={FQDN}

/usr/lib/vmware-vpx/inventoryservice-registration/vcregtool.sh -Dvim.logdir=/var/log/vmware/vpx/inventoryservice-registration com.vmware.vim.dataservices.vcregtool.RegisterVC -action register -lookupserviceurl https://$vcenterhost:7444/lookupservice/sdk -isurl https://$vcenterhost:10443 -vcurl https://$vcenterhost/sdk/vimService -vccert /etc/vmware-vpx/ssl/rui.crt -vcprivkey /etc/vmware-vpx/ssl/rui.key -vcinstancecfg /etc/vmware-vpx/instance.cfg -vcendpointsdir /usr/lib/vmware-vpx/endpoints -vcextensionsdir /usr/lib/vmware-vpx/extensions

service vmware-vpxd restart

tipstricksandmo
Contributor
Contributor

The following KB resolved the issue for me:

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=203795...

It lists the commands applicable to multiple versions of the Vcenter server appliance.

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