Shiva897
Contributor
Contributor

Account Locking issue

Hi All,

We face an account locking issue. The user account has locked. So we unlocked and also reset the password. after the password reset the account getting lock even every login.

Kindly advice what will be  the root cause for the issue.

4 Replies
vijayrana968
Virtuoso
Virtuoso

You have to clarify your question in detail, is it AD user or SSO user ? Check if you are using same account at other components like monitoring tools.

Shiva897
Contributor
Contributor

Hi,

The user is AD user. We try basic password reset and account unlock. Bit after that, in every login the account get locked.

0 Kudos
vijayrana968
Virtuoso
Virtuoso

0 Kudos
Shiva897
Contributor
Contributor

Hi,

Thanks for your advice..