Upgraded to 7.0.2 and since then my backups are failing with an error...BackupManager encountered an exception. See logs for details. i have to admit i am not well versed at reading the log bundles. Where in that bundle might i find the backup info to troubleshoot? Any help is appreciated. thanks
Please follow certain steps for me to understand this issue better.
1. ssh to the vcsa - in the folder /var/log/vmware/applmgmt you see backup.log, backupscheduler.log, backupschedulercron.log.
2. "grep" for error, fail etc.
NOTE - Which protocol you are using ?
Few debugging to start on your own
1. Make sure you have proper permission to file servers
2. Check space in your file servers
3. Try to mount fileserver(nfs/smb) locally in vCSA, if you are using those protocols to check if mounting is fine.
The odd part about this is that it's ben working fine up until a couple weeks ago. Nothing has changed at that point but all of the sudden it stopped working. Does it matter if i am running version 7
2021-04-23T18:49:16.572 [20210423-184810-17694817] [LotusBackup:PID-21365] [Lotus::BackupLotus:Lotus.py:61] INFO: stdout: VdcBackupDB: Server in state (8) in which it cannot perform backup. error(9125)
2021-04-23T18:49:16.573 [20210423-184810-17694817] [LotusBackup:PID-21365] [Lotus::BackupLotus:Lotus.py:68] ERROR: BackupLotus: command "/usr/lib/vmware-vmdir/bin/vdcbackup /storage/db/vmware-vmdir/ /tmp/backup_lotus/" failed. rc: 165.
Please follow my blog on the same issue here.
No luck with your suggestion but thanks for the reply. Got to a point I had to finally open a ticket with support. Tech was on my vcenter for an hour adn was still stumped. I had to send them a log bundle. Still haven't heard back.
Same error. Doesn't look like you followed the complete blog. Your vmdird is still in standalone mode .
2021-04-26T18:15:57.319 [20210426-181512-17694817] [LotusBackup:PID-62583] [Lotus::BackupLotus:Lotus.py:61] INFO: stdout: VdcBackupDB: Server in state (8) in which it cannot perform backup. error(9125)
2021-04-26T18:15:57.320 [20210426-181512-17694817] [LotusBackup:PID-62583] [Lotus::BackupLotus:Lotus.py:68] ERROR: BackupLotus: command "/usr/lib/vmware-vmdir/bin/vdcbackup /storage/db/vmware-vmdir/ /tmp/backup_lotus/" failed. rc: 165.
2021-04-26T15:28:33.724256+00:00 info vmdird t@139678593369920: VmDir State (8)
2021-04-26T15:28:33.724305+00:00 info vmdird t@139678593369920: Lotus Vmdird: running... state (8)
+ "Arguments" REG_SZ "/usr/lib/vmware-vmdir/sbin/vmdird -s -l 0 -f /usr/lib/vmware-vmdir/share/config/vmdirschema.ldif -m standalone"
+ "dcAccount" REG_SZ "mwnvcs01.neuro.com"
Ran the command /usr/lib/vmware-vmdir/bin/vdcadmintool. Option 6 shows VmDir State is - (null). choose option 5 then type NORMAL. comes back with State of Vmdir set to NORMAL. Ran command /opt/likewise/bin/lwsm restart vmdir and the service restarts. type /usr/lib/vmware-vmdir/bin/vdcadmintool choose option 6 and it comes back with VmDir State is - (null)
vmdird null is bad. Let support handle it then .
Make vmdird state normal first. Don't restart service.
Run /opt/likewise/bin/lwregshell delete_value "[HKEY_THIS_MACHINE\Services\vmdir]" Arguments
Then /opt/likewise/bin/lwsm refresh and /opt/likewise/bin/lwsm restart vmdir
Run /opt/likewise/bin/lwregshell and then cd HKEY_THIS_MACHINE\services\vmdir\.
Then type ls and check "Arguments" information . Grab the output.
Re-check the vmdird state again. If normal ; re-run backup.