[500] SSO error: Cannot connect to the VMware Component Manager

[emanonevahi]

Running 6.5 on windows

After spending a lot of time spelunking through the logs, I'm not seeing any other errors than:

ERROR com.vmware.cis.services.cm.service.Main ()] start: Component Manager failed to start

I've tried most things from other threads, but either I couldn't find where something was because they were talking about the other version and I wasn't able to find a comparable place in the windows file structure, or it didn't work/ the error's they had were different.

Attached the cm.log, I didn't attach the Certificate-manager.log as it hasn't been updated since the error started. I can add that too if anyone wants to see it.

Attempting to start the services, it gets stuck on:

Service-control failed. Error Failed to start vmon services.vmon-cli RC=2, stderr=Failed to start cm services. Error: Service crashed while starting

[Ajay1988]

Error seen is ""com.vmware.vim.sso.admin.exception.InternalError: General failure"" 

Is this an external PSC setup ? 

Its trying to reach here [https://DBSVCENTER.Designs.local:443/lookupservice/sdk] . Is this VC+embedded PSC ? Please make sure you have DNS records (Both forward + reverse)

You should move to vCSA to avoid windows issues.

[emanonevahi]

This is an external PSC setup

I inherited this environment, so I don't know why it was setup the way it was, but until I get it working, I am hesitant to move to vCSA having no info on the previous setup.

DNS is working as it should, and A and PTR records are there for this host.

[Ajay1988]

Is this the PSC box DBSVCENTER.Designs.local  ??

What is the VC Box FQDN ? 

Please check the communication between PSC and VC. Also make sure PSC services are up before starting the VC services.