workstation pro 14 upgrade from ver 12 produces blank screen when running existing VM's

[stodola]

Upgraded from ver 12 pro. All VM's were working fine, 14 upgrade just gives a blank vm screen now

machine is windows 10 pro, fully patched with 32 gb memory

restored host machine back to ver 12, and restored the vm also, works now

[mfelker]

Host?    Workstation 14 works fine even with shared VMs in Windows (Windows Server 2016) only not at all in Linux (Debian w/ kernel 4.12)

[stodola]

The host is same OS

[Andre-n]

I have the same problem.

I run Windows 7 SP1

VM are running as I can perform a remote desktop.

If I click on View, console view, I can see the console but no action possible.

I have removed WK14 and clean registry, install again but change nothing

I can't create a new VM as the screen is also blank

[wangeryan]

To anyone who hit the VM black screen issue for VMware Workstation 14:

Would you please reproduce the issue and upload the vmware-ui.log and vmware.log? The vmware-ui.log locates at %temp%vmware-$user/vmware-ui-xxxxx.log, and the vmware.log should locates in the same folder of your VM related files. Thanks very much

[creatx]

See attachment.

[wangeryan]

Thanks, creatx. And would you please also upload the vmware.log files?  -- E:\Program Files\Win7Sunten\vmware.log if the Win7Sunten VM hit the black screen issue

[stodola]

Don;t have a .ui log file. Attached 3 log files

[creatx]

vmware.log and vmware-ui-14248 see attachments.

[wangeryan]

Thanks very much for your logs, another issue i want to confirm -- What is the vmtools version did you use in your VM?

[Meter]

You can try to redo the physical machine system.

my Issue : When I normally use the VM14 physics machine suddenly power failure, restart, open any virtual machine is black screen.

            Reinstall VM problem exists.Reinstall the physical machine system problems disappear.

[creatx]

My VMware tools's version is 10.1.6,build-5214329.

[stodola]

?

[stodola]

Not a realistic option.

[bonnie201110141]

Hello everyone,

Currently we cannot reproduce the issue internally. Can you please provide more information about how you use VMware Workstation?

- Are you running Workstation with non-admin user? Does "launch as administrator" help?

- Does closing VM tab and reopening again help?

[Maweii]

I'm sure the guest system is running，I can hear the boot music，when I suspend it，then you will see the current screen.

[Maweii]

[Andre-n]

Running as administrator change nothing, VM is running I'm able to open a session and the console view is OK

Creating a new VM produce the same blank screen.

Looks a problem with video driver ?

[yanw]

Hello, everyone:

If you hit the VM black screen issue when using VMware workstation 14, would you please help to append this line --

ui.log.filelevel = "trivia" in %appdata%/VMware/preferences.ini, then close and re-launch Workstation, try to reproduce the black issue and attach vmware-ui.log and vmware.log here? (location of vmware-ui.log can be found at "Help"--"About VMware Workstation", and vmware.log is under the same foler of your VM's vmx and vmdk files), thanks very much for your support

[Maweii]

here is the log.