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LONZO
Contributor
Contributor

cannot find TGP license for my workstation 17 pro upgrade

I purchased Workstation 16 Pro on 24th October 2022. After I got an email from VMware Customer Connect with offer of free upgrade to Workstation 17 Pro through the Technology Guarantee Program, I promptly upgraded. However, I could find the new keys in my Customer Connect Account as promised by the VMware team. And now, I cannot start my VMs because Workstation Pro 17 keeps asking for a license or trial version.

Kindly help.

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scott28tt
VMware Employee
VMware Employee

Your post needs moving to the area for Workstation Pro, I have reported it to the moderators.


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a_p_
Leadership
Leadership

Not sure, but did you check whether the existing WS16 license can be upgraded in the portal?

André

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