I’m using VMware Workstation Pro 14 on Windows 10 x64 with Windows and Linux guests.
I installed a Logitech Ergo MX trackball. The scroll wheel works perfectly on the host OS, but does not work in the guest OS. This works fine with a Microsoft mouse – the scroll wheel works in both the host OS and the guest OS.
Is there a way to make this work in guest instances? Should this be reported as a defect in Workstation?
I've tried these with no luck. My work is still using Workstation Pro 12.5. I've got the Ergo MX connected (wirelessly not Bluetooth) and works fine on the host, but not within the VM. I've also got the old M570 connected and that scrolls just fine. Logitech created a new UI to set the preferences for their new mouse and I'm also guessing they've changed the mouse drivers. I've contacted Logitech and they don't have an answer and informed me to contact VMware. This is what I'm doing now.
Any other suggestions?
By the way, did someone manage to make additional buttons work?
Nope. VMWare is aware that it's an issue, but have only received a handful of support incidents related to the problem. They claim to be working on a fix.
Bless you! I spent an hour+ "chatting" with a Logitech support person who was singularly unhelpful. I finally insisted he "escalate" this to Logitech Support, as he clearly understood nothing. This final process took about 20 minutes (he stopped responding). Then I decided to "look for myself", and found your solution, which worked for me!
I have been running VMWare workstation pro since v6 with a logitech M570 with no general problems including Scroll wheel.
While running VMWare v14+ (latest v14 build), I upgraded the Trackball to the New Logitech MX Ergo with Smooth Scroll Enabled.
With Smooth Scroll Enabled, all my VMs worked fine, including the Scroll Wheel.
Today 2-18-2019, I upgraded to VMWare v15 and my New MX Ergo Scroll Wheel Stopped working.
This was not going to fly for a minute as I use the Scroll Wheel almost as much as the Left Click.
After digging around in these forums for only a couple minutes, I ran across this little bit of wisdom, (Disable Smooth Scroll).
This worked great, but leaves this question.
Why did my MX Ergo Scroll Wheel WORK immediately after installation in VMWare for a couple months until I upgraded to the latest VMWare v15???
Looks like a question for the VMWare Devs to me...
Have a great day.
Update for anyone who comes across this thread.
Today, I found that, in addition to the tips above, I also had to switch back to "Traditional" scroll wheel direction in Logitech Options. As soon as I did this, All my VMs scrolled perfectly.
I still prefer "Inverted" scrolling. I was able to follow the instructions at https://www.windowscentral.com/how-reverse-scrolling-direction-windows-10 to restore that behavior using the registry FlipFlopWheel.
I had the exact same problem moving from the M570 that worked to the MX Ergo that didn't work using Workstation 14.x and can also confirm that turning off smooth scroll fixed the problem for me as well. Thank you very much for your help.
I had to do two things in the Host OS to fix this in Ubuntu 20.04 in VMware 16.1:
With these two settings turned off/disabled in the host, the scroll knob started working.
Once it was working I _was_ able to turn on inverted scrolling INSIDE OF VMware, but no luck turning it on in the host and preserving functionality in VMware.
So I get "regular" scrolling in Windoze (Host), and inverted (aka natural) scrolling in Ubuntu 20.04 inside of VMware. A bit confusing but livable for now.