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inetlequest
Contributor
Contributor

Workstation 14 Pro installation on Lubuntu 16.4.3 stalls with "Unable to stop services." error

Hello, I am trying to install VMware Workstation 14 Pro to Lubuntu 16.4.3.

The installation completes, but when attempted to run Workstation for the first time, a popup appears:

Selection_037.png

After clicking the install button I receive the next two popups:

Selection_036-1.png

and

Selection_036-2.png

Below is the contents of the referred log file:

2017-10-12T15:06:01.712-04:00| vthread-1| I125: Log for VMware Workstation pid=2642 version=14.0.0 build=build-6661328 option=Release
2017-10-12T15:06:01.712-04:00| vthread-1| I125: The process is 64-bit.
2017-10-12T15:06:01.712-04:00| vthread-1| I125: Host codepage=UTF-8 encoding=UTF-8
2017-10-12T15:06:01.712-04:00| vthread-1| I125: Host is Linux 4.10.0-37-generic Ubuntu 16.04.3 LTS
2017-10-12T15:06:01.712-04:00| vthread-1| I125: DictionaryLoad: Cannot open file "/usr/lib/vmware/settings": No such file or directory.
2017-10-12T15:06:01.712-04:00| vthread-1| I125: [msg.dictionary.load.openFailed] Cannot open file "/usr/lib/vmware/settings": No such file or directory.
2017-10-12T15:06:01.712-04:00| vthread-1| I125: PREF Optional preferences file not found at /usr/lib/vmware/settings. Using default values.
2017-10-12T15:06:01.712-04:00| vthread-1| I125: DictionaryLoad: Cannot open file "/home/sysadmin/.vmware/config": No such file or directory.
2017-10-12T15:06:01.712-04:00| vthread-1| I125: [msg.dictionary.load.openFailed] Cannot open file "/home/sysadmin/.vmware/config": No such file or directory.
2017-10-12T15:06:01.712-04:00| vthread-1| I125: PREF Optional preferences file not found at /home/sysadmin/.vmware/config. Using default values.
2017-10-12T15:06:01.766-04:00| vthread-1| W115: Logging to /tmp/vmware-root/vmware-2642.log
2017-10-12T15:06:01.808-04:00| vthread-1| I125: Obtaining info using the running kernel.
2017-10-12T15:06:01.808-04:00| vthread-1| I125: Created new pathsHash.
2017-10-12T15:06:01.808-04:00| vthread-1| I125: Setting header path for 4.10.0-37-generic to "/lib/modules/4.10.0-37-generic/build/include".
2017-10-12T15:06:01.808-04:00| vthread-1| I125: Validating path "/lib/modules/4.10.0-37-generic/build/include" for kernel release "4.10.0-37-generic".
2017-10-12T15:06:01.808-04:00| vthread-1| I125: Failed to find /lib/modules/4.10.0-37-generic/build/include/linux/version.h
2017-10-12T15:06:01.808-04:00| vthread-1| I125: /lib/modules/4.10.0-37-generic/build/include/linux/version.h not found, looking for generated/uapi/linux/version.h instead.
2017-10-12T15:06:01.808-04:00| vthread-1| I125: using /usr/bin/gcc-5 for preprocess check
2017-10-12T15:06:01.815-04:00| vthread-1| I125: Preprocessed UTS_RELEASE, got value "4.10.0-37-generic".
2017-10-12T15:06:01.815-04:00| vthread-1| I125: The header path "/lib/modules/4.10.0-37-generic/build/include" for the kernel "4.10.0-37-generic" is valid.  Whoohoo!
2017-10-12T15:06:01.951-04:00| vthread-1| I125: found symbol version file /lib/modules/4.10.0-37-generic/build/Module.symvers
2017-10-12T15:06:01.952-04:00| vthread-1| I125: Reading symbol versions from /lib/modules/4.10.0-37-generic/build/Module.symvers.
2017-10-12T15:06:01.983-04:00| vthread-1| I125: Read 21375 symbol versions
2017-10-12T15:06:01.983-04:00| vthread-1| I125: Reading in info for the vmmon module.
2017-10-12T15:06:01.983-04:00| vthread-1| I125: Reading in info for the vmnet module.
2017-10-12T15:06:01.983-04:00| vthread-1| I125: Reading in info for the vmblock module.
2017-10-12T15:06:01.983-04:00| vthread-1| I125: Reading in info for the vmci module.
2017-10-12T15:06:01.983-04:00| vthread-1| I125: Reading in info for the vsock module.
2017-10-12T15:06:01.983-04:00| vthread-1| I125: Setting vsock to depend on vmci.
2017-10-12T15:06:01.983-04:00| vthread-1| I125: Invoking modinfo on "vmmon".
2017-10-12T15:06:01.986-04:00| vthread-1| I125: "/sbin/modinfo" exited with status 256.
2017-10-12T15:06:01.986-04:00| vthread-1| I125: Invoking modinfo on "vmnet".
2017-10-12T15:06:01.988-04:00| vthread-1| I125: "/sbin/modinfo" exited with status 256.
2017-10-12T15:06:01.988-04:00| vthread-1| I125: Invoking modinfo on "vmblock".
2017-10-12T15:06:01.990-04:00| vthread-1| I125: "/sbin/modinfo" exited with status 256.
2017-10-12T15:06:01.990-04:00| vthread-1| I125: Invoking modinfo on "vmci".
2017-10-12T15:06:01.992-04:00| vthread-1| I125: "/sbin/modinfo" exited with status 256.
2017-10-12T15:06:01.992-04:00| vthread-1| I125: Invoking modinfo on "vsock".
2017-10-12T15:06:01.994-04:00| vthread-1| I125: "/sbin/modinfo" exited with status 0.
2017-10-12T15:06:02.011-04:00| vthread-1| I125: to be installed: vmmon status: 0
2017-10-12T15:06:02.011-04:00| vthread-1| I125: to be installed: vmnet status: 0
2017-10-12T15:06:02.030-04:00| vthread-1| I125: Obtaining info using the running kernel.
2017-10-12T15:06:02.030-04:00| vthread-1| I125: Setting header path for 4.10.0-37-generic to "/lib/modules/4.10.0-37-generic/build/include".
2017-10-12T15:06:02.030-04:00| vthread-1| I125: Validating path "/lib/modules/4.10.0-37-generic/build/include" for kernel release "4.10.0-37-generic".
2017-10-12T15:06:02.030-04:00| vthread-1| I125: Failed to find /lib/modules/4.10.0-37-generic/build/include/linux/version.h
2017-10-12T15:06:02.030-04:00| vthread-1| I125: /lib/modules/4.10.0-37-generic/build/include/linux/version.h not found, looking for generated/uapi/linux/version.h instead.
2017-10-12T15:06:02.030-04:00| vthread-1| I125: using /usr/bin/gcc-5 for preprocess check
2017-10-12T15:06:02.037-04:00| vthread-1| I125: Preprocessed UTS_RELEASE, got value "4.10.0-37-generic".
2017-10-12T15:06:02.037-04:00| vthread-1| I125: The header path "/lib/modules/4.10.0-37-generic/build/include" for the kernel "4.10.0-37-generic" is valid.  Whoohoo!
2017-10-12T15:06:02.171-04:00| vthread-1| I125: found symbol version file /lib/modules/4.10.0-37-generic/build/Module.symvers
2017-10-12T15:06:02.171-04:00| vthread-1| I125: Reading symbol versions from /lib/modules/4.10.0-37-generic/build/Module.symvers.
2017-10-12T15:06:02.203-04:00| vthread-1| I125: Read 21375 symbol versions
2017-10-12T15:06:02.204-04:00| vthread-1| I125: Kernel header path retrieved from FileEntry: /lib/modules/4.10.0-37-generic/build/include
2017-10-12T15:06:02.204-04:00| vthread-1| I125: Update kernel header path to /lib/modules/4.10.0-37-generic/build/include
2017-10-12T15:06:02.204-04:00| vthread-1| I125: Validating path "/lib/modules/4.10.0-37-generic/build/include" for kernel release "4.10.0-37-generic".
2017-10-12T15:06:02.204-04:00| vthread-1| I125: Failed to find /lib/modules/4.10.0-37-generic/build/include/linux/version.h
2017-10-12T15:06:02.204-04:00| vthread-1| I125: /lib/modules/4.10.0-37-generic/build/include/linux/version.h not found, looking for generated/uapi/linux/version.h instead.
2017-10-12T15:06:02.204-04:00| vthread-1| I125: using /usr/bin/gcc-5 for preprocess check
2017-10-12T15:06:02.211-04:00| vthread-1| I125: Preprocessed UTS_RELEASE, got value "4.10.0-37-generic".
2017-10-12T15:06:02.211-04:00| vthread-1| I125: The header path "/lib/modules/4.10.0-37-generic/build/include" for the kernel "4.10.0-37-generic" is valid.  Whoohoo!
2017-10-12T15:06:02.213-04:00| vthread-1| I125: Found compiler at "/usr/bin/gcc"
2017-10-12T15:06:02.217-04:00| vthread-1| I125: Got gcc version "5.4.0".
2017-10-12T15:06:02.217-04:00| vthread-1| I125: The GCC version matches the kernel GCC minor version like a glove.
2017-10-12T15:06:02.220-04:00| vthread-1| I125: Got gcc version "5.4.0".
2017-10-12T15:06:02.220-04:00| vthread-1| I125: The GCC version matches the kernel GCC minor version like a glove.
2017-10-12T15:06:02.222-04:00| vthread-1| I125: Trying to find a suitable PBM set for kernel "4.10.0-37-generic".
2017-10-12T15:06:02.222-04:00| vthread-1| I125: No matching PBM set was found for kernel "4.10.0-37-generic".
2017-10-12T15:06:02.222-04:00| vthread-1| I125: The GCC version matches the kernel GCC minor version like a glove.
2017-10-12T15:06:02.222-04:00| vthread-1| I125: Validating path "/lib/modules/4.10.0-37-generic/build/include" for kernel release "4.10.0-37-generic".
2017-10-12T15:06:02.222-04:00| vthread-1| I125: Failed to find /lib/modules/4.10.0-37-generic/build/include/linux/version.h
2017-10-12T15:06:02.222-04:00| vthread-1| I125: /lib/modules/4.10.0-37-generic/build/include/linux/version.h not found, looking for generated/uapi/linux/version.h instead.
2017-10-12T15:06:02.222-04:00| vthread-1| I125: using /usr/bin/gcc-5 for preprocess check
2017-10-12T15:06:02.228-04:00| vthread-1| I125: Preprocessed UTS_RELEASE, got value "4.10.0-37-generic".
2017-10-12T15:06:02.228-04:00| vthread-1| I125: The header path "/lib/modules/4.10.0-37-generic/build/include" for the kernel "4.10.0-37-generic" is valid.  Whoohoo!
2017-10-12T15:06:02.230-04:00| vthread-1| I125: The GCC version matches the kernel GCC minor version like a glove.
2017-10-12T15:06:02.230-04:00| vthread-1| I125: Validating path "/lib/modules/4.10.0-37-generic/build/include" for kernel release "4.10.0-37-generic".
2017-10-12T15:06:02.230-04:00| vthread-1| I125: Failed to find /lib/modules/4.10.0-37-generic/build/include/linux/version.h
2017-10-12T15:06:02.230-04:00| vthread-1| I125: /lib/modules/4.10.0-37-generic/build/include/linux/version.h not found, looking for generated/uapi/linux/version.h instead.
2017-10-12T15:06:02.230-04:00| vthread-1| I125: using /usr/bin/gcc-5 for preprocess check
2017-10-12T15:06:02.236-04:00| vthread-1| I125: Preprocessed UTS_RELEASE, got value "4.10.0-37-generic".
2017-10-12T15:06:02.236-04:00| vthread-1| I125: The header path "/lib/modules/4.10.0-37-generic/build/include" for the kernel "4.10.0-37-generic" is valid.  Whoohoo!
2017-10-12T15:06:02.236-04:00| vthread-1| I125: Using temp dir "/tmp".
2017-10-12T15:06:02.239-04:00| vthread-1| I125: Obtaining info using the running kernel.
2017-10-12T15:06:02.239-04:00| vthread-1| I125: Setting header path for 4.10.0-37-generic to "/lib/modules/4.10.0-37-generic/build/include".
2017-10-12T15:06:02.239-04:00| vthread-1| I125: Validating path "/lib/modules/4.10.0-37-generic/build/include" for kernel release "4.10.0-37-generic".
2017-10-12T15:06:02.239-04:00| vthread-1| I125: Failed to find /lib/modules/4.10.0-37-generic/build/include/linux/version.h
2017-10-12T15:06:02.239-04:00| vthread-1| I125: /lib/modules/4.10.0-37-generic/build/include/linux/version.h not found, looking for generated/uapi/linux/version.h instead.
2017-10-12T15:06:02.239-04:00| vthread-1| I125: using /usr/bin/gcc-5 for preprocess check
2017-10-12T15:06:02.246-04:00| vthread-1| I125: Preprocessed UTS_RELEASE, got value "4.10.0-37-generic".
2017-10-12T15:06:02.246-04:00| vthread-1| I125: The header path "/lib/modules/4.10.0-37-generic/build/include" for the kernel "4.10.0-37-generic" is valid.  Whoohoo!
2017-10-12T15:06:02.379-04:00| vthread-1| I125: found symbol version file /lib/modules/4.10.0-37-generic/build/Module.symvers
2017-10-12T15:06:02.379-04:00| vthread-1| I125: Reading symbol versions from /lib/modules/4.10.0-37-generic/build/Module.symvers.
2017-10-12T15:06:02.410-04:00| vthread-1| I125: Read 21375 symbol versions
2017-10-12T15:06:02.410-04:00| vthread-1| I125: Invoking modinfo on "vmmon".
2017-10-12T15:06:02.413-04:00| vthread-1| I125: "/sbin/modinfo" exited with status 256.
2017-10-12T15:06:02.413-04:00| vthread-1| I125: Invoking modinfo on "vmnet".
2017-10-12T15:06:02.416-04:00| vthread-1| I125: "/sbin/modinfo" exited with status 256.
2017-10-12T15:22:08.684-04:00| vthread-1| I125: The GCC version matches the kernel GCC minor version like a glove.
2017-10-12T15:22:08.684-04:00| vthread-1| I125: Validating path "/lib/modules/4.10.0-37-generic/build/include" for kernel release "4.10.0-37-generic".
2017-10-12T15:22:08.684-04:00| vthread-1| I125: Failed to find /lib/modules/4.10.0-37-generic/build/include/linux/version.h
2017-10-12T15:22:08.684-04:00| vthread-1| I125: /lib/modules/4.10.0-37-generic/build/include/linux/version.h not found, looking for generated/uapi/linux/version.h instead.
2017-10-12T15:22:08.684-04:00| vthread-1| I125: using /usr/bin/gcc-5 for preprocess check
2017-10-12T15:22:08.696-04:00| vthread-1| I125: Preprocessed UTS_RELEASE, got value "4.10.0-37-generic".
2017-10-12T15:22:08.696-04:00| vthread-1| I125: The header path "/lib/modules/4.10.0-37-generic/build/include" for the kernel "4.10.0-37-generic" is valid.  Whoohoo!
2017-10-12T15:22:08.696-04:00| vthread-1| I125: Using temp dir "/tmp".
2017-10-12T15:22:08.698-04:00| vthread-1| I125: Obtaining info using the running kernel.
2017-10-12T15:22:08.698-04:00| vthread-1| I125: Setting header path for 4.10.0-37-generic to "/lib/modules/4.10.0-37-generic/build/include".
2017-10-12T15:22:08.698-04:00| vthread-1| I125: Validating path "/lib/modules/4.10.0-37-generic/build/include" for kernel release "4.10.0-37-generic".
2017-10-12T15:22:08.698-04:00| vthread-1| I125: Failed to find /lib/modules/4.10.0-37-generic/build/include/linux/version.h
2017-10-12T15:22:08.698-04:00| vthread-1| I125: /lib/modules/4.10.0-37-generic/build/include/linux/version.h not found, looking for generated/uapi/linux/version.h instead.
2017-10-12T15:22:08.698-04:00| vthread-1| I125: using /usr/bin/gcc-5 for preprocess check
2017-10-12T15:22:08.709-04:00| vthread-1| I125: Preprocessed UTS_RELEASE, got value "4.10.0-37-generic".
2017-10-12T15:22:08.709-04:00| vthread-1| I125: The header path "/lib/modules/4.10.0-37-generic/build/include" for the kernel "4.10.0-37-generic" is valid.  Whoohoo!
2017-10-12T15:22:08.843-04:00| vthread-1| I125: found symbol version file /lib/modules/4.10.0-37-generic/build/Module.symvers
2017-10-12T15:22:08.843-04:00| vthread-1| I125: Reading symbol versions from /lib/modules/4.10.0-37-generic/build/Module.symvers.
2017-10-12T15:22:08.875-04:00| vthread-1| I125: Read 21375 symbol versions
2017-10-12T15:22:08.875-04:00| vthread-1| I125: Invoking modinfo on "vmmon".
2017-10-12T15:22:08.883-04:00| vthread-1| I125: "/sbin/modinfo" exited with status 256.
2017-10-12T15:22:08.883-04:00| vthread-1| I125: Invoking modinfo on "vmnet".
2017-10-12T15:22:08.890-04:00| vthread-1| I125: "/sbin/modinfo" exited with status 256.

Ideas?

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1 Reply
mhampto
VMware Employee
VMware Employee

Take a look at Re: vmnet fails to build on kernel 3.13.0-1-generic and see if this helps.

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