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skoberg
Contributor
Contributor

Win10 Pro guest intermittently becomes unresponsive

I have a Win10 Pro Host running VMware Workstation Pro 15 with a Win10 Pro guest that randomly and intermittently becomes unresponsive. If I have an application running when this happens, I can still use/interact with it, but anything outside of that application doesn't work: no mouse/keyboard input so I can't switch between apps or close apps, etc.

The host operates fine while this is happening and this happens with other VMs as well (Also Win10).

Below is a screenshot I was able to get of the Microsoft error message when this happens.

WindowsFreezing.png

Here is a snippet of the log when the issue is happening:

2022-07-18T09:57:06.784-04:00| vcpu-0| I006: GuestInfo: Data of type 8 arrived.
2022-07-18T09:57:26.781-04:00| vcpu-2| I006: GuestInfo: Data of type 8 arrived.
2022-07-18T09:57:36.601-04:00| vcpu-0| I006: GuestInfo: Data of type 3 arrived.
2022-07-18T09:57:36.619-04:00| vcpu-0| I006: GuestInfo: Data of type 7 arrived.
2022-07-18T09:57:46.792-04:00| vcpu-2| I006: GuestInfo: Data of type 8 arrived.
2022-07-18T09:57:51.975-04:00| mks| I005: MKS-VMDB: VMDB requested a screenshot
2022-07-18T09:57:51.976-04:00| svga| I005: MKSScreenShotMgr: Taking a screenshot
2022-07-18T09:58:06.630-04:00| vcpu-2| I006: GuestInfo: Data of type 7 arrived.
2022-07-18T09:58:06.803-04:00| vcpu-2| I006: GuestInfo: Data of type 8 arrived.
2022-07-18T09:58:10.074-04:00| mks| I005: MKS-VMDB: VMDB requested a screenshot
2022-07-18T09:58:10.074-04:00| svga| I005: MKSScreenShotMgr: Taking a screenshot
2022-07-18T09:58:26.805-04:00| vcpu-2| I006: GuestInfo: Data of type 8 arrived.
2022-07-18T09:58:28.335-04:00| mks| I005: MKS-VMDB: VMDB requested a screenshot
2022-07-18T09:58:28.336-04:00| svga| I005: MKSScreenShotMgr: Taking a screenshot
2022-07-18T09:58:32.383-04:00| vcpu-0| I005: DISKUTIL: scsi0:0 : capacity=314572800 logical sector size=512
2022-07-18T09:58:36.646-04:00| vcpu-3| I006: GuestInfo: Data of type 7 arrived.
2022-07-18T09:58:46.819-04:00| vcpu-2| I006: GuestInfo: Data of type 8 arrived.
2022-07-18T09:59:06.649-04:00| vcpu-0| I006: GuestInfo: Data of type 7 arrived.
2022-07-18T09:59:36.641-04:00| vcpu-0| I006: GuestInfo: Data of type 3 arrived.
2022-07-18T09:59:36.657-04:00| vcpu-0| I006: GuestInfo: Data of type 7 arrived.
2022-07-18T09:59:38.965-04:00| vmx| I005: MemSched: caller 0 numvm 1 locked pages: num 2049537 max 6947825
2022-07-18T09:59:38.965-04:00| vmx| I005: MemSched: locked Page Limit: host 6956017 config 7185920 dynam 8133666
2022-07-18T09:59:38.965-04:00| vmx| I005: MemSched: minmempct 50  timestamp 203317
2022-07-18T09:59:38.965-04:00| vmx| I005: MemSched: VM 0 min 1067832 max 2116408 shares 2097152 paged 1222463 nonpaged 9081 anonymous 10175 locked 2049537 touchedPct 8 dirtiedPct 3 timestamp 203317 vmResponsive is 1
2022-07-18T09:59:38.965-04:00| vmx| I005: MemSched: locked 2049537 target 2116408 balloon 24 0 1363148 swapped 62814 0 allocd 2 512 state 0 100
2022-07-18T09:59:38.965-04:00| vmx| I005: MemSched: states: 0 5581 : 1 0 : 2 0 : 3 0
2022-07-18T09:59:38.965-04:00| vmx| I005: MemSched: Balloon enabled 1 guestType 4 maxSize 0
2022-07-18T09:59:45.788-04:00| mks| I005: MKS-VMDB: VMDB requested a screenshot
2022-07-18T09:59:45.788-04:00| svga| I005: MKSScreenShotMgr: Taking a screenshot
2022-07-18T10:00:06.646-04:00| vcpu-3| I006: GuestInfo: Data of type 3 arrived.
2022-07-18T10:00:06.663-04:00| vcpu-3| I006: GuestInfo: Data of type 7 arrived.
2022-07-18T10:00:36.656-04:00| vcpu-2| I006: GuestInfo: Data of type 3 arrived.
2022-07-18T10:00:36.675-04:00| vcpu-2| I006: GuestInfo: Data of type 7 arrived.
2022-07-18T10:01:04.289-04:00| mks| I005: MKS-VMDB: VMDB requested a screenshot
2022-07-18T10:01:04.289-04:00| svga| I005: MKSScreenShotMgr: Taking a screenshot
2022-07-18T10:01:06.671-04:00| vcpu-2| I006: GuestInfo: Data of type 3 arrived.
2022-07-18T10:01:06.689-04:00| vcpu-2| I006: GuestInfo: Data of type 7 arrived.
2022-07-18T10:01:36.672-04:00| vcpu-0| I006: GuestInfo: Data of type 3 arrived.
2022-07-18T10:01:36.691-04:00| vcpu-0| I006: GuestInfo: Data of type 7 arrived.
2022-07-18T10:01:52.730-04:00| mks| I005: MKS-VMDB: VMDB requested a screenshot
2022-07-18T10:01:52.730-04:00| svga| I005: MKSScreenShotMgr: Taking a screenshot

 

Win10 Pro Host - 21H1 OS Build 19043.1766

VMware Workstation Pro - 15.5.7 build 17171714

Win10 Pro Guest - 21H2 OS Build 19044.1806

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