[WS14] VM crashes with Windows 10 Enterprise v1709 64 bit

[balubeto]

Hi

I installed WorkStation Pro 14 on Windows 7 SP1 64 bit.

I created a Windows 10 Enterprise v1709 64 bit VM and noticed that VMware crashes during its installation. Why?

I attach the log of my VM.

Thanks

Bye

[balubeto]

I am still waiting for an answer.

Thanks

Bye

[balubeto]

I am still waiting for an answer.

Thanks

Bye

[bluefirestorm]

The dump analysis shows the crash looks to be something related to audio (please see below the partial output).

You could try disabling the audio in the VM first and see whether it prevents the crashing in order for the installation to proceed. Not the most ideal but the alternative is that it will likely continue to crash. There is also a Asus USB audio related device, maybe unplug that as well momentarily while you install the VM OS if you want to try to keep the audio device in the VM enabled.

2017-11-09T18:09:30.548+01:00| vmx| I125: USB: Found device [name:ASUSTek\ ASUS\ Bluetooth vid:0b05 pid:179c path:1/1/0/6 speed:full family:audio,hid,wireless,bluetooth instanceId:USB\\VID_0B05&PID_179C\\6&DF2EE03&0&7 arbRuntimeKey:3 version:3]

In the configuration, it looks like 3 vCPUs were allocated. It is better to allocate an even number of vCPUs; so you might want to reduce it to 2.

Partial output of the dump analysis:

STACK_TEXT: 

00000000`0800eaa0 000007fe`fd3b575b : 00000000`00000000 00000000`00000000 00000000`0836d2d0 00000000`00000000 : rpcrt4!LRPC_BINDING_HANDLE::NegotiateTransferSyntax+0x122

00000000`0800ebb0 000007fe`fd44c743 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : rpcrt4!I_RpcNegotiateTransferSyntax+0x9f

00000000`0800ec40 000007fe`fd44c9bb : 00000000`082b3f70 00000000`0800f710 00000000`0800ef90 00000000`00000000 : rpcrt4!Ndr64pClientSetupTransferSyntax+0x243

00000000`0800eca0 000007fe`fd44cde5 : 000007fe`ed2a2e00 00000000`00000000 00000000`00000053 00000000`77061f66 : rpcrt4!NdrpClientCall3+0xcb

00000000`0800ef60 000007fe`ed27794c : 00000000`123848f0 000007fe`f50b80d4 00000000`00000000 00000000`081b6518 : rpcrt4!NdrClientCall3+0xf2

00000000`0800f2f0 000007fe`f508f2c3 : 00000000`122ec470 00000000`0800f3d0 00000000`0800f3d0 00000000`122ec470 : AudioSes!CAudioEndpointVolume::GetMasterVolumeLevelScalar+0x2c

00000000`0800f340 000007fe`f508c37a : 00000000`00015488 00000000`122ebe70 00000000`00000200 00000000`122ebe70 : MFWMAAEC!CWMAAECDMO::MicGainBounder+0x73

00000000`0800f390 000007fe`f508c5ca : 00000000`00000000 00000000`00000001 00000000`00000000 00000000`000000e4 : MFWMAAEC!CWMAAECDMO::InternalProcessOutput_SourceMode+0xb4a

00000000`0800f490 000007fe`f5091ea1 : 00000000`00000000 00000000`00000000 00000000`0800f730 00000000`00000000 : MFWMAAEC!CWMAAECDMO::InternalProcessOutput+0x14a

00000000`0800f580 000007fe`f50933d9 : 00000000`0800f730 00000000`122ebea0 00000000`0800f710 00000000`083191a0 : MFWMAAEC!IMediaObjectImpl<CWMAAECDMO,2,1>::ProcessOutput+0xb1

00000000`0800f5d0 000007fe`f5090a92 : 00000000`083191a0 00000000`00000000 00000000`00000000 00000000`122ebea0 : MFWMAAEC!CMultiFlexStreamsAudioBaseDMO<CWMAAECDMO,2,1>::ProcessOutput+0x169

00000000`0800f630 00000001`3fc95983 : 00000000`00000000 00000000`00001800 00000000`00000000 00000000`00000000 : MFWMAAEC!CWMDSPDMOWMILoggingBase<CMultiFlexStreamsAudioBaseDMO<CWMAAECDMO,2,1> >::ProcessOutput+0x62

00000000`0800f6c0 00000000`00000000 : 00000000`00001800 00000000`00000000 00000000`00000000 00000000`0800f7a8 : vmware_vmx+0x675983

FOLLOWUP_IP:

AudioSes!CAudioEndpointVolume::GetMasterVolumeLevelScalar+2c

000007fe`ed27794c 488bd8          mov     rbx,rax

SYMBOL_NAME:  audioses!CAudioEndpointVolume::GetMasterVolumeLevelScalar+2c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: AudioSes

IMAGE_NAME:  AudioSes.dll

DEBUG_FLR_IMAGE_TIMESTAMP:  57603bf4

STACK_COMMAND:  .ecxr ; kb

FAILURE_BUCKET_ID:  INVALID_POINTER_READ_c0000005_AudioSes.dll!CAudioEndpointVolume::GetMasterVolumeLevelScalar

BUCKET_ID:  X64_APPLICATION_FAULT_INVALID_POINTER_READ_audioses!CAudioEndpointVolume::GetMasterVolumeLevelScalar+2c

FAILURE_EXCEPTION_CODE:  c0000005

FAILURE_IMAGE_NAME:  AudioSes.dll

BUCKET_ID_IMAGE_STR:  AudioSes.dll

FAILURE_MODULE_NAME:  AudioSes

BUCKET_ID_MODULE_STR:  AudioSes

FAILURE_FUNCTION_NAME:  CAudioEndpointVolume::GetMasterVolumeLevelScalar

BUCKET_ID_FUNCTION_STR:  CAudioEndpointVolume::GetMasterVolumeLevelScalar

[balubeto]

I tried everything you suggested to me but the VM always crashes. Why?

Thanks

Bye

[bluefirestorm]

It would be better if you attach the new dumps and logs when you tried the install without the audio device. This will help to see whether the crash point is still the same or not.

On the other hand, if we assume that it is the same crash point, I would also suggest that you do NOT enable Cortana during the installation of Win10 1709 VM.

[infiniter]

Over in the Horizon forum is a post related to problems with Windows 10 release 1709. I think the update causes more problems with VMware tools.

I'm on a brandnew Windows 10 PC (x64, version 1709, 16 GB RAM) and installed VMware Workstation Player 14 and also 12. Both don't run. They only start in background, using 25% CPU and that's it. Should we open another thread?