kayalemao
Contributor
Contributor

Virtual machine freezes sporadically during start

Following log info could be read out:

2019-06-05T15:35:37.458+02:00| vmx| I125: GuestRpcSendTimedOut: message to toolbox timed out.

2019-06-05T15:35:37.458+02:00| vmx| I125: Vix: [37724 guestCommands.c:1947]: Error VIX_E_TOOLS_NOT_RUNNING in VMAutomationTranslateGuestRpcError(): VMware Tools are not running in the guest

already installed latest vmware tools with option repair but still this issue comes up

2019-06-05T16:07:06.458+02:00| vmx| I125: GuestRpcSendTimedOut: message to toolbox timed out.

2019-06-05T16:07:06.461+02:00| vmx| I125: Vix: [37724 guestCommands.c:1947]: Error VIX_E_TOOLS_NOT_RUNNING in VMAutomationTranslateGuestRpcError(): VMware Tools are not running in the guest

2019-06-05T16:09:38.324+02:00| vmx| I125: GuestRpcSendTimedOut: message to toolbox-dnd timed out.

2019-06-05T16:09:39.040+02:00| vmx| I125: GuestRpcSendTimedOut: message to toolbox-dnd timed out.

does anyone have an idea?

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3 Replies
wjwj
VMware Employee
VMware Employee

Can you please provide your host os, guest os,  and product build? And please help upload UI log, vmware.log, and core file when the issue happens? Thank you.

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Vivela
Contributor
Contributor

Were you able to solve the problem?

I am facing the same issue since couple of days. Sometimes, killing of vm-ware workstation process followed by deleting of *.lck folders/file and a restart does help but not always.

wjwj​:

Here, the info about my setup. Any help/suggestion will be highly appreciated.

host os: Windows 10 (Feature update to Windows 10, version 1903 on 19.08.2019)

guest os: Windows Server 2016

product build: 14.1.7 build-12989993

a snippet from vmware.log:

2019-09-17T09:06:06.043+02:00| vcpu-0| I125: Intel VT enabled.

2019-09-17T09:06:06.127+02:00| vcpu-0| I125: Guest: EFI ROM version: VMW71.00V.6997262.B64.1710270607 (64-bit RELEASE)

2019-09-17T09:06:06.244+02:00| mks| I125: MKSControlMgr: connected

2019-09-17T09:06:06.827+02:00| vmx| I125: VUsbUpdateVigorFieldsAndAutoconnect: New set of 9 USB devices

2019-09-17T09:06:06.827+02:00| vmx| I125: USB: Found device [name:DisplayLink\ ThinkPad\ USB\ 3.0\ Ultra\ Dock vid:17e9 pid:4340 path:1/0/1/1/0 speed:super family:vendor,other,audio,comm instanceId:USB\\VID_17E9&PID_4340\\4551152301011284R2YN serialnum:4551152301011284R2YN arbRuntimeKey:e version:3]

2019-09-17T09:06:06.827+02:00| vmx| I125: USB: Found device [name:Acer\ Integrated\ Camera vid:5986 pid:2118 path:1/0/0/8 speed:high family:unknown instanceId:USB\\VID_5986&PID_2118\\5&35655AA8&0&8 arbRuntimeKey:3 version:3]

2019-09-17T09:06:06.827+02:00| vmx| I125: USB: Found device [name:Validity\ Sensors\ Synaptics\ WBDI vid:138a pid:0097 path:1/0/0/9 speed:full family:vendor instanceId:USB\\VID_138A&PID_0097\\C6128089544E serialnum:C6128089544E arbRuntimeKey:4 version:3]

2019-09-17T09:06:06.827+02:00| vmx| I125: USB: Found device [name:Alcor\ Micro\ EMV\ Smartcard\ Reader vid:058f pid:9540 path:1/0/0/11 speed:full family:smart-card instanceId:USB\\VID_058F&PID_9540\\5&35655AA8&0&11 arbRuntimeKey:5 version:3]

2019-09-17T09:06:06.827+02:00| vmx| I125: USB: Found device [name:X-Rite\ USB\ Input\ Device vid:0765 pid:5010 path:1/0/0/13 speed:low family:hid instanceId:USB\\VID_0765&PID_5010\\5&35655AA8&0&13 arbRuntimeKey:6 version:3]

2019-09-17T09:06:06.827+02:00| vmx| I125: USB: Found device [name:Intel(R)\ Wireless\ Bluetooth(R) vid:8087 pid:0a2b path:1/0/0/14 speed:full family:wireless,bluetooth instanceId:USB\\VID_8087&PID_0A2B\\5&35655AA8&0&14 arbRuntimeKey:7 version:3]

2019-09-17T09:06:06.827+02:00| vmx| I125: USB: Found device [name:Logitech\ G430\ Gaming\ Headset vid:046d pid:0a4d path:1/0/0/1/1 speed:full family:audio,hid instanceId:USB\\VID_046D&PID_0A4D\\6&84E5B62&0&2 arbRuntimeKey:f version:3]

2019-09-17T09:06:06.827+02:00| vmx| I125: USB: Found device [name:Shared\ Alcor\ Micro\ USB\ Smart\ Card\ Reader\ 0 vid:0e0f pid:0004 speed:full family:smart-card deviceType:virtual-smartcard version:3]

2019-09-17T09:06:06.827+02:00| vmx| I125: USB: Found device [name:Virtual\ Bluetooth\ Adapter vid:0e0f pid:0008 speed:full family:wireless,bluetooth deviceType:virtual-bluetooth info:0000001 version:3]

2019-09-17T09:07:06.056+02:00| vmx| I125: GuestRpcSendTimedOut: message to toolbox-dnd timed out.

2019-09-17T09:09:06.274+02:00| vmx| I125: GuestRpcSendTimedOut: message to toolbox timed out.

2019-09-17T09:09:06.274+02:00| vmx| I125: Vix: [11524 guestCommands.c:1947]: Error VIX_E_TOOLS_NOT_RUNNING in VMAutomationTranslateGuestRpcError(): VMware Tools are not running in the guest

2019-09-17T09:16:06.055+02:00| vmx| I125: Tools: No activity for 10 minutes, resetting Tools version.

2019-09-17T09:16:06.055+02:00| vmx| I125: TOOLS setting legacy tools version to '0' type 0, manifest status is 9

2019-09-17T09:16:06.055+02:00| vmx| I125: Tools_SetVersionAndType: Updating the Tools Version in the disk

2019-09-17T09:16:06.055+02:00| vmx| I125: DDB: "toolsVersion" = "0" (was "10309")

2019-09-17T09:16:06.055+02:00| vmx| I125: DDB: "toolsInstallType" = "0" (was "1")

2019-09-17T09:16:06.055+02:00| vmx| I125: DDB: "toolsVersion" = "0" (was "10309")

2019-09-17T09:16:06.055+02:00| vmx| I125: DDB: "toolsInstallType" = "0" (was "1")

2019-09-17T09:16:06.056+02:00| vmx| I125: Tools_SetVersionAndType: Done updating the Tools Version in the disk

2019-09-17T09:16:06.056+02:00| vmx| I125: ToolsISO: open of C:\Program Files (x86)\VMware\VMware Workstation\isoimages_manifest.txt.sig failed: Could not find the file

2019-09-17T09:16:06.056+02:00| vmx| I125: ToolsISO: Unable to read signature file 'C:\Program Files (x86)\VMware\VMware Workstation\isoimages_manifest.txt.sig', ignoring.

2019-09-17T09:16:06.056+02:00| vmx| I125: ToolsISO: Selected Tools ISO 'windows.iso' for 'windows9srv-64' guest.

2019-09-17T09:16:06.057+02:00| vmx| I125: VMXVmdb_SetToolsVersionStatus: status value set to 'noTools', 'noTools', install possible

2019-09-17T09:16:06.057+02:00| vmx| A100: ConfigDB: Setting toolsInstallManager.updateCounter = "6"

2019-09-17T09:16:06.057+02:00| vmx| I125: FILE: FileDeletionRetry: Non-retriable error encountered (C:\Users\Vivela\Documents\Virtual Machines\VM_DB_DEV_hwc14\VM_DB_DEV_hwc14.vmx~): The system cannot find the file specified (2)

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Susie201110141
VMware Employee
VMware Employee

Could you share your VMtools version and CPU information? So we can try to see whether we could reproduce it locally.

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