Sorav84
Contributor
Contributor

VMware workstation 16 freeze issue

Hi ,

 I am facing following issue with VMware workstation 16 pro:

 

  • Always freezes when I suspend a single or multiple VMs by exiting workstation. I have to terminate workstation from Task Manager
  • Doesn't uninstall completely. I wanted to do a fresh install of workstation pro 16 but when i did from windows application manager. It only uninstalled license information and from windows application wizard but the actual installed file still remains
  • It is slow to launch.

 

Does anyone have any idea ? Any advice please.

Regards,

Saurabh 

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5 Replies
Ray_CJ
Enthusiast
Enthusiast

Where you using some other version of VMware prior to these issues and if so, was it performing properly?  What is the host computer you are running on and was it working well prior to these problems?   What processor and how much RAM is on your computer?   

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Sorav84
Contributor
Contributor

Hello Ray_CJ,

Yes, I was using a VMware version and it was working properly  with some occasional  issues. The host computer details:

OS- Windows 10

Processor - 8700K

RAM - 32 GB.

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Ray_CJ
Enthusiast
Enthusiast

If you are running multiple VMs, it's possible the system is over-provisioned and the host is being starved of CPU and RAM resources.  I would reboot computer, remove old installation completely and make sure all old files are cleaned-up.   Reboot again, re-install VMware and re-import just one of the old VMs and make sure it is properly provisioned.

Double check that you have a proper allocation of CPU, RAM and Video Memory for the guest.    As a starting point, under the memory setting, allocate 8GB of RAM for the overall VM.  Under display settings, provision 2GB of video memory.   Give the VM 4 processors.  With settings like this, you should be able to run the host OS and 2 other VMs.   If you provision the VMs with too many resources, the host OS will not run properly.

Ray C

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Vicmeister
Contributor
Contributor

Hi,

This may be completely unrelated, but I have seen this recently, and after some trial and error, I managed to resolve it. I am running Workstation Pro 16.1 on an HP EliteDesk with i7 and 16gb RAM. I recently upgraded to 16.1, but didn't see any issues initially.

This morning I fired it up, and it hung, with the screen greyed out. It appeared to be trying to load two VM clients I'd had open last time. After checking for updates, and running a modify re-install from Windows Settings it was still the same.

I found a reference in an earlier thread that identified the location of the UI logfile, so I had a rummage around in there. In the log, I could see it was trying to access the two client VMs .vmx files, and that they were not found. I knew they were there, so I checked in the folder, and sure enough both were present.

I then tried opening one in VMware Player 16, and it opened just fine confirming the config and all the files were ok.

Then I remembered that I'd done a bit of housekeeping and tidied up my 'Virtual Machines' folder to provide some logic, as I share them with other PCs on my network.

When I opened the VM directly from Workstation, by browsing to the new location, it still hung, puzzling me further as it opened just fine in Player.

Then I went to the library section of the Workstation, and removed every one of the client VM references - just the shortcuts NOT the files. Then when I opened up Workstation, it opened cleanly, and I could then browse to the VM I wanted to open, and start it up with no issues whatsoever.

Not sure if this is. a quirk of the 16.1 update, where rather than the shortcut flagging that the location is no longer valid, or a message to that effect when attempting to start the VM, or just link to it from the tabbed header bar, Workstation just hangs with the screen eventually greying out and then crashing.

Maybe one for the VM guys to look at. My workaround above got me up and running though.

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Teddos
Contributor
Contributor

My session always freezes when it looses focus for a certain period of time. Usually this happens when i move focus away from my monitor with the vmware session to my laptop screen to do some local work. When i return, the session is frozen and i have to wait until i get a timeout message. After that, i can just restart the session. It is like this for years now and it is annoying.

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