ki81
Contributor
Contributor

VMWare Workstation 16 Pro + Ubuntu 22.04.1 - VM unresponsive with high CPU

Hi All,

I've recently installed VMWare and Ubuntu on a new Windows 10 laptop and I'm finding that after a period of time the VM consistently becomes unresponsive and CPU usage spikes to 100%. If I suspend and awaken the VM it works for a period before the problem reoccurs.

How do I go about solving this?

73 Replies
GMi_
Contributor
Contributor

Hi,

Same behavior:

Intel(R) Core(TM) i9-9980HK CPU @ 2.40GHz

Windows 10 Entreprise 21H2 (19044.2364)

Hyper-V enabled

One trick to fix this: launch the VM after a cold start of my computer.

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mboekhold
Contributor
Contributor


@GMi_ wrote:

One trick to fix this: launch the VM after a cold start of my computer.


I've noticed this as well. The issue only seems to appear after I suspend/resume my laptop. Immediately after a fresh reboot the VM runs fine for the rest of the day.

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gordo32
Contributor
Contributor

@mboekholdHas it remained stabled with Hyper-V enabled since 16.2.5 update?

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GMi_
Contributor
Contributor

Didn't try because I did upgrade to Workstation 17 Pro, but bug still present with this version.

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RRMartin2022
Contributor
Contributor

Unfortunately this issue still appears after  Windows 10 update to: Windows 10 Pro
version 21H2
compilation 19044.2486 (tested on Workstation 17 Pro and Player 17)

BUT as @mboekhold says "The issue only seems to appear after I suspend/resume my laptop. Immediately after a fresh reboot the VM runs fine"

Any news from VMWARE? Have they confirmed this issue? This is really blocker. 

 

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aetasoul
Contributor
Contributor

Hi,

same problem here on Worstation Pro 17 Windows 10 Pro 21H2.

Reported it in November to the support, they don't know how to solve this and just close the case after some times..

Docker and WSL enabled, because my job require all of them, so I can't disable. The problem is that I normally use two Ubuntu 18.04 VM to debug the web application like in production, now it's impossible.

Also on windows VM there are many problems, there is one software that I use to develop PLC program, it is called GXWorks 3 from Mitsubishi. This software randomly close, after some time I found that the issue happend the same time as Ubuntu, so the cause is the same for me. On Ubuntu the message is CPU stuck etc...

On windows VM in the event logs there is an error about dwm.exe that crash.

I don't know what to do, working with the VMs is now impossible, also using VirtualBox. All the days I lose near 3 hours just to restart the VM! 

 

I also considered to install all the programs from my VMs to the host machine, the only problem is that I have 35VMs to migrate on my host, and programs installed from 2006 since today!

 

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RRMartin2022
Contributor
Contributor

Unfortunately Windows 10 update - 22H2 version has not fixed anything. @aetasoul - to your point - "Reported it in November to the support, they don't know how to solve this and just close the case after some times.." - have you been trying to re-open your ticket? Can you send any reference # any feedback they had shared?

This is really a blocking issue! Hard to understand why vmware does nothing.

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cb831
Enthusiast
Enthusiast

Fully agree !! 

Even if I'm missing some nice VMWare features like dynamic window sizing and host-device redirection, I'm today really happy that I converted my VMWare VM to a Hyper-V ditto back in September (after struggling for a month). 

Sad that MS/VMWare do not fix this. I have payed for two Workstation 16, that are kind of useless at the moment.

Claus

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boomshankerx
Contributor
Contributor

I haven't been able to find any evidence that VMWare has even acknowledged the issue. I find it surprising that they don't have reps lurking in these forums to provide feedback. It is likely that M$ made a braking change that VMWare is unable to work around. They are likely covering their bottom line by not admitting anything. 

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cb831
Enthusiast
Enthusiast

That's my impression too. 

MS made some change to the OS and/or Hyper-V and because they are the operating system they just think everyone should adapt downstream. However it may be that VMWare cannot adapt and MS doesn't notice or care. I'm sure if they meet up they may be able to fix whatever they fixed back then in an other way that would allow compatibility.

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RRMartin2022
Contributor
Contributor

@boomshankerx  - wrote " I haven't been able to find any evidence that VMWare has even acknowledged the issue." surprising 

Is there any way to increase visibility of this issue? 

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3ler
Contributor
Contributor

I have the same issue. Since I moved from Kubuntu 20.04 to 22.04 and Workstation 16.2.5. I need to restart my whole computer after 4 to 5 days.

Windows 10 has 16Gbyte of RAM and assign 4 cores. Still slow. Specially working with Excel Sheets is very very slow.

I take the VMware from my previous system it was like above described and then I install Windows 10 completely new and still the same issue. 

 

I have quite the opposite installation. I have Kubuntu and VMware on Linux and Windows 10 as guest. 

This issue I have now since Sept. 2022. No improvement since then. 

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cb831
Enthusiast
Enthusiast

I tried to raise attention to the problem back when it started in Microsoft forum as well

VMWare Workstation VMs unresponsive after a period of time and CPU usage spikes - Microsoft Q&A

 

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aetasoul
Contributor
Contributor

Hi @RRMartin2022 
Now my paid support has ended at the start of the year, I can't reopen the case, anyway I'll take a look for the case number (if the reference you spoke about is the reference number).

The steps we made are (For linux):
1. Create a brand new VM

2. Assign less memory and less cpu

3. Disable mitigation channel and 3D accelleration

4. After all they said the problem is related (for sure) to the VMWare tools because for the linux distibutions are not developed by VMWare directly but by the community. Uninstall the tools doesn't solve the issue, do I suppose (for sure) the problem is not here.

The steps for windows:
1. Create a brand new VM

2. Assign less memory and less cpu

3. Disable mitigation channel and 3D accelleration

4. Upgrade the tools to the latest version (send by the support man by email)

Nothing solved the issue.

I'll try on a Windows 11 installation if this solve the problem.
On windows 10 I tried to disable all related to Hyper-V, uninstall docker and other virtualization stuffs, nothing solved.

Tried with the player on another laptop, with a fresh windows 10 installation (Just installed VMWare player latest), here something happend, during the installation:

aetasoul_0-1674767088807.png

Installing with and without this checkbox did't solve the issue.

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