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jpalko
Contributor
Contributor

VMWare Workstation 12 Pro complaining that the VMWare Tools can not be found even they are installed.

Trying to install VMWare Tools for a Windows 7 or 10 virtual machine by choosing "VM -> Install VMWare Tools..." I get the following announcement:

VMware Tools for this virtual machine have not been found on your computer. Installation will not be able to continue.

There may be a version available online; would you like to download and install VMware Tools if found?

Though getting the listing from "vmware-installer -t" I see the following:

Component Name                 Component Long Name                        Component Version 

============================== ========================================== ====================

vmware-installer               VMware Installer                           2.1.0.2975320     

vmware-player-setup            VMware Player Setup                        12.0.0.2985596    

vmware-vmx                     VMware VMX                                 12.0.0.2985596    

vmware-vix-core                VMware VIX Core Library                    1.15.0.2985596    

vmware-network-editor          VMware Network Editor                      12.0.0.2985596    

vmware-network-editor-ui       VMware Network Editor User Interface       12.0.0.2985596    

vmware-tools-netware           VMware Tools for NetWare                   10.0.0.2985596    

vmware-tools-windows           VMware Tools for Windows 2000 or later     10.0.0.2985596    

vmware-tools-winPre2k          VMware Tools for Windows 95, 95, Me and NT 10.0.0.2985596    

vmware-tools-freebsd           VMware Tools for FreeBSD                   10.0.0.2985596    

vmware-tools-solaris           VMware Tools for Solaris                   10.0.0.2985596    

vmware-tools-linux             VMware Tools for Linux                     10.0.0.2985596    

vmware-usbarbitrator           VMware USB Arbitrator                      15.1.6.2985596    

vmware-player-app              VMware Player Application                  12.0.0.2985596    

vmware-workstation-server      VMware Workstation Server                  12.0.0.2985596    

vmware-ovftool                 VMware OVF Tool component for Linux        4.1.0.2982904     

vmware-vprobe                  VMware VProbes component for Linux         12.0.0.2985596    

vmware-vix-lib-Workstation1200 VMware VIX Workstation-12.0.0 Library      1.15.0.2985596    

vmware-workstation             VMware Workstation                         12.0.0.2985596    

Looks to me like they're there...

Okay, I take a look at vmui log. There is this:

2015-10-13T09:37:14.356+03:00| vmui| I125: CDS: Cds_SearchBulletins: Searching for product=(all) version=(latest) build=0

2015-10-13T09:37:14.410+03:00| vmui| I125: CDS: No cached version for vmware-tools-netware

2015-10-13T09:37:14.462+03:00| vmui| I125: CDS: No cached version for vmware-tools-solaris

2015-10-13T09:37:14.514+03:00| vmui| I125: CDS: No cached version for vmware-tools-winPre2k

2015-10-13T09:37:14.566+03:00| vmui| I125: CDS: No cached version for vmware-tools-windows

2015-10-13T09:37:14.617+03:00| vmui| I125: CDS: No cached version for vmware-tools-freebsd

2015-10-13T09:37:14.669+03:00| vmui| I125: CDS: No cached version for vmware-tools-linux

2015-10-13T09:37:14.669+03:00| vmui| W115: RecordBulletin: Install database empty! Overriding install state of ws-linux to "Newer version installed"

2015-10-13T09:37:14.669+03:00| vmui| I125: CDS: Cds_SearchBulletins: Searching for product=(all) version=(latest) build=0

2015-10-13T09:37:14.721+03:00| vmui| I125: CDS: No cached version for vmware-workstation

2015-10-13T09:37:14.721+03:00| vmui| W115: RecordBulletin: Install database empty! Overriding install state of ws-linux to "Newer version installed"

2015-10-13T09:37:14.721+03:00| vmui| I125: CDS: Cds_SearchBulletins: Searching for product=(all) version=(all) build=2985596

2015-10-13T09:37:14.722+03:00| vmui| I125: CDS: Cds_SearchBulletins: Searching for product=(all) version=(all) build=2985596

2015-10-13T09:37:14.722+03:00| vmui| I125: CDS: Cds_SearchBulletins: Searching for product=tools-windows version=(all) build=2985596

2015-10-13T09:37:14.726+03:00| vmui| I125: CDS: Bulletin payload file relative to metadata: https://softwareupdate.vmware.com/cds/vmw-desktop + ws/12.0.0/2985596/linux/packages + vmware-tools-windows-10.0.0-2977863.x86_64.component.tar = https://softwareupdate.vmware.com/cds/vmw-desktop/ws/12.0.0/2985596/linux/packages/vmware-tools-wind...

2015-10-13T09:37:14.727+03:00| vmui| I125: CDS: Download job file exists. Skipping download.

2015-10-13T09:37:15.533+03:00| vmui| I125: CDS: Final checksum is '8497fc1c4a1aa82d6a7562e41df03567059ba2a99b17b2c062957d58ba76c8fa' ?= '8497fc1c4a1aa82d6a7562e41df03567059ba2a99b17b2c062957d58ba76c8fa'

2015-10-13T09:37:15.533+03:00| vmui| I125: CDS: Checksum verification succeeded for 37a1e401-b3e8-44e8-98bc-1a76cc6b89a7.

2015-10-13T09:37:15.533+03:00| vmui| I125: CDS: TarProcessData: Finished writing /home/palkoj/.cache/vmware/cds/cdstmp_tools-windows_10.0.0_2985596/descriptor.xml (1327 bytes)

2015-10-13T09:37:16.174+03:00| vmui| I125: CDS: TarProcessData: Finished writing /home/palkoj/.cache/vmware/cds/cdstmp_tools-windows_10.0.0_2985596/vmware-tools-windows-10.0.0-2977863.x86_64.component (90451758 bytes)

2015-10-13T09:37:16.174+03:00| vmui| I125: CDS: CdsUnpackJobUpdateFunc: Unpack job is complete

2015-10-13T09:37:16.174+03:00| vmui| I125: CDS: Cds_SearchBulletins: Searching for product=ws-linux version=(latest) build=0

2015-10-13T09:37:16.226+03:00| vmui| I125: CDS: No cached version for vmware-workstation

2015-10-13T09:37:16.226+03:00| vmui| I125: CDS: Cds_SearchBulletins: Searching for product=fusion version=(latest) build=0

2015-10-13T09:37:16.226+03:00| vmui| I125: CDS: Cds_SearchBulletins: Searching for product=fusion-mas version=(latest) build=0

2015-10-13T09:37:16.226+03:00| vmui| I125: CDS: Found package handler for bulletin mime-type vmware/vmis-component

2015-10-13T09:37:16.277+03:00| vmui| I125: CDS: Host is using VMIS 2.1.0

2015-10-13T09:37:16.778+03:00| vmui| I125: CDS: CdsInstallProgress: Installing bulletin 37a1e401-b3e8-44e8-98bc-1a76cc6b89a7

2015-10-13T09:37:16.778+03:00| vmui| I125: CDS: CdsInstallProgress: Install for bulletin 37a1e401-b3e8-44e8-98bc-1a76cc6b89a7 returned installerStatus 3, exitCode 1

2015-10-13T09:37:16.791+03:00| vmui| I125: Download Tools Error:

2015-10-13T09:37:16.791+03:00| vmui| I125+ There was a problem updating a software component. Try again later and if the problem persists, contact VMware Support or your system administrator.CDS: Cds_SearchBulletins: Searching for product=tools-windows version=(latest) build=0

2015-10-13T09:37:16.851+03:00| vmui| I125: CDS: No cached version for vmware-tools-windows

2015-10-13T09:37:16.858+03:00| vmui| I125: CDS: Aborting bulletin 37a1e401-b3e8-44e8-98bc-1a76cc6b89a7

2015-10-13T09:37:16.858+03:00| vmui| I125: CDS: Bulletin has no jobs and install abort failed with CDS_BULLETIN_NOT_DOWNLOADING_ERROR

2015-10-13T09:37:16.858+03:00| vmui| I125: CDS: CdsInstallProgress: Install job failed

Looks to me like it's also telling me that there is a newer one already than the one it downloads... at least for the linux one..

Trying to install the one that can be found from cds, ends with:

sudo vmware-installer --install-component=/home/palkoj/Downloads/vmware/linux/vmware-tools-linux-10.0.0-2977863.x86_64.component

The specified component was either already installed or not accepted by any installed product.

How does one fix this issue? Tried already uninstalling workstation fully and reinstalling the whole bundle.

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bonnie201110141
VMware Employee
VMware Employee

Thanks for posting the issue. Do you mind trying the following?

- uninstall VMware Workstation completely i.e. without keeping config files

- ensure that there is no *.iso under /usr/lib/vmware/isoimages

- Install Workstation again.

Please let me know if this resolves your issue. Thanks!

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jpalko
Contributor
Contributor

Didn't help my problem unfortunately. Still getting exactly the same problem, that directory was not present after uninstallation and has these after reinstallation:

% ls -lrth /usr/lib/vmware/isoimages

total 214M

-rw-r--r-- 1 root root 528K 20.10. 08:32 netware.iso

-rw-r--r-- 1 root root  256 20.10. 08:32 netware.iso.sig

-rw-r--r-- 1 root root 102M 20.10. 08:32 windows.iso

-rw-r--r-- 1 root root  256 20.10. 08:32 windows.iso.sig

-rw-r--r-- 1 root root  14M 20.10. 08:32 winPre2k.iso

-rw-r--r-- 1 root root  256 20.10. 08:32 winPre2k.iso.sig

-rw-r--r-- 1 root root  16M 20.10. 08:32 freebsd.iso

-rw-r--r-- 1 root root  256 20.10. 08:32 freebsd.iso.sig

-rw-r--r-- 1 root root  13M 20.10. 08:32 solaris.iso

-rw-r--r-- 1 root root  256 20.10. 08:32 solaris.iso.sig

-rw-r--r-- 1 root root  70M 20.10. 08:32 linux.iso

-rw-r--r-- 1 root root  256 20.10. 08:32 linux.iso.sig

-rw-r--r-- 1 root root  451 20.10. 08:32 tools-key.pub

Well, I just decided to attach the windows.iso to my vm CD via settings and install it that way, would be nice that the selection in the menu would work though and it would know that they are there. Smiley Happy

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jpalko
Contributor
Contributor

I upgraded to 12.0.1 build-3160714 and the contents are now:

% ls -larth /usr/lib/vmware/isoimages

total 12K

-rw-r--r--  1 root root  451  3.11. 12:28 tools-key.pub

drwxr-xr-x  2 root root 4,0K  3.11. 12:28 .

drwxr-xr-x 21 root root 4,0K  3.11. 12:28 ..

When I choose reinstall vmware tools, I get the notification to first download the tools image files and when I choose to "Download and Install" it clearly succeeds in downloading but fails in installing the iso image.

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jpalko
Contributor
Contributor

I installed the tools after my previous posting manually via "sudo vmware-installer --install-component=vmware-tools-windows-10.0.1-3160059.x86_64.component" and still the GUI told me that the Tools are not installed and should be donwloaded first and true to form failed at installing them again via the GUI.

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pgman
Contributor
Contributor

I have exactly the same problem. But the host is Archlinux (kernel: 4.1.13) and the guest is Windows 7 and Windows XP guest.

I just switched from Ubuntu 14.04 to to Arch, copied the vm guests, reinstalled 12.0.1 under Arch and now I get the same error message. I was not getting it under Ubuntu 14.04 and Wks: 12.0.1. The reinstall dies during the installation when it asks for the password. I have tried both the sudo user password and the root password, nothing. It's expecting something but what?

Doing the full uninstall and full reinstall didn't work either.

I realize that Arch is not supported by VMw. Still, any help would be appreciated.

Thanks

/Syv

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pgman
Contributor
Contributor

I'd like to add that the vmware tools are already installed. I get my full resolution to the screen 1940 by 1020 (with auto fit) and in my log I have found:

2015-12-01T08:00:58.846-08:00| vmx| I125: DISKUTIL: scsi0:0 : max toolsVersion = 10241, type = 1

2015-12-01T08:00:58.846-08:00| vmx| I125: TOOLS setting legacy tools version to '10241' type 1, manifest status is 9

...

2015-12-01T08:01:51.816-08:00| vmx| I125: TOOLS installed legacy version 10241, available legacy version 10240

After I download the tools, the install ask for 'the' password. I have tried  the root password, and it doesn't accept the password. I get:

Failed to run /usr/lib/vmware-installer/2.1.0/vmware-installer '--required' '--console' '--install-component=/home/froggy/.cache/vmware/cds/cdstmp_tools-windows_10.0.1_3160714/vmware-tools-windows-10.0.1-3160059.x86_64.component' as user root.

Wrong password.

Any suggestion?

Thanks

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jpalko
Contributor
Contributor

If you didn't prefix the command with sudo or first "su -" or "sudo su -" to root user then it can be your own password as it's possibly a visual sudo tool asking for it. Did you try your own user password for it?

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vmxonF30FC7
Contributor
Contributor

Can confirm I have this issue as well and that I have followed the advice to turn it off and on again (uninstall/install).

I think the problem is that the versions available in CDS are actually lower than what is installed. See CDS Repository - /var/www/public/stage/session-22/cds/vmw-desktop/ws/12.1.1/3770994/linux/packages

These have a build number of 3595377 which is lower than 3770994. If I had to guess, I would say the vmware UI code does an "if not equal" check on version numbers, rather than an if less than.

My vmware-installer -t looks like the OPs on a fresh install of 12.1.1. I downloaded the CDS components manually and asked vmware-installer to perform the upgrade and:

$ python vmware-installer.py --console --install-component=/tmp/vmw/vmware-tools-netware-10.0.6-3595377.x86_64.component          

The specified component was either already installed or not accepted

by any installed product.

Which is probably what it should be doing.

Either way, this is kind of irritating. For now, I've disabled this in the VMware UI, but I think either the CDS needs updating or you have bigger problems in your shipping product.

Best regards.

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