VMWare Player 14 vs. 12.5 on Windows 10 Pro 64

[fred31]

All was working fine with 12.5 and then I was offered an upgrade and took it.  Ooops!

Now all vestiges of VMWare Player and the VMs are all gone!

I downloaded 14 and it will not install it seems.

Back to 12.5.

Anything I should know?

[wenwang_myheave]

What do you mean that "the VMs are all gone"? If the VM list didn't display on the main page, you can open the VM by "File -> Open a VM".

[fred31]

Well, the emphasis should be on:

"all vestiges of VMWARE are gone"

Hard to deal with VMs without Player, eh?

So, there is no Main Page.

[wenwang_myheave]

Can you give more details:

1. Guest OS information
2. Detailed steps about how to reproduce this issue. If you can't install the WS 14, what error do you meet ?
3. ui log (should be under %TEMP%, you can get detailed log location under "Help > About VMware Workstation ")

[fred31 · Accepted solution]

The situation was fixed by running DISM and SFC.