VM Workstation 8 app closes when try to access a VM

[jghielme]

I just upgraded to VM Workstation 8  running on top of Server 2008 SP2.

I am currently running three VM's (XP, XP and Windows 7).

I can start all  three VM's and they all are running.  When I try to access a live VM via VM Workstation, the App closes but the VM's are still running.

So, I have three working VM's but I cannot access them from the UI.

got any ideas?

jeff

[admin]

Could you attach the UI log?  The location of the UI log is shown in the Help > About dialog. (You'd need to find and note the location, then reproduce the problem, and then upload that log file.)

[continuum]

can you run them in vmplayer ?

[jghielme]

The log file after reproducing the problem.  The good news is that the problem is totally consistent.

2011-09-30T11:14:42.393-07:00| vmui| I120: Log for VMware Workstation pid=6228 version=8.0.0 build=build-471780 option=Release

2011-09-30T11:14:42.393-07:00| vmui| I120: The process is 32-bit.

2011-09-30T11:14:42.393-07:00| vmui| I120: Host codepage=windows-1252 encoding=windows-1252

2011-09-30T11:14:42.393-07:00| vmui| I120: Host is Windows Server 2008 Enterprise Edition, 64-bit Service Pack 2 (Build 6002)

2011-09-30T11:14:42.384-07:00| vmui| I120: POLL Using the WSAPoll API Implementation for PollDefault

2011-09-30T11:14:42.387-07:00| vmui| I120: Msg_Reset:

2011-09-30T11:14:42.387-07:00| vmui| I120: [msg.dictionary.load.openFailed] Cannot open file "C:\Users\Administrator\AppData\Roaming\VMware\config.ini": The system cannot find the file specified.

2011-09-30T11:14:42.387-07:00| vmui| I120: ----------------------------------------

2011-09-30T11:14:42.387-07:00| vmui| I120: PREF Optional preferences file not found at C:\Users\Administrator\AppData\Roaming\VMware\config.ini. Using default values.

2011-09-30T11:14:42.387-07:00| vmui| I120: FILE: FileLockDynaLink: Further process validation tools are: available

2011-09-30T11:14:42.394-07:00| vmui| I120: Token elevation type = Full: The process has full admin rights.

2011-09-30T11:14:42.920-07:00| vmui| I120: vmxFilePath="C:\Program Files (x86)\VMware\VMware Workstation\x64\vmware-vmx.exe"

2011-09-30T11:14:42.920-07:00| vmui| I120: vmxFilePathDebug="C:\Program Files (x86)\VMware\VMware Workstation\x64\vmware-vmx-debug.exe"

2011-09-30T11:14:42.920-07:00| vmui| I120: vmxFilePathStats="C:\Program Files (x86)\VMware\VMware Workstation\x64\vmware-vmx-stats.exe"

2011-09-30T11:14:42.934-07:00| vmui| I120: HostDeviceInfo: Failed to enumerate host parallel ports via the registry. Could not open device map parallel port registry key.

2011-09-30T11:14:42.967-07:00| vmui| I120: HostDeviceInfoEnumDevicesViaDosQuery: Could not get SCSI Address for device CdRom3

2011-09-30T11:14:43.056-07:00| vmui| I120: Host OS: 'Windows Server 2008 Enterprise Edition, 64-bit 6.0.6002, Service Pack 2', product type '3', suite mask '0x0112'.

2011-09-30T11:14:43.219-07:00| vmui| I120: Foundry Init: setting up global state (1 poll threads, 0 worker threads).

2011-09-30T11:14:43.219-07:00| vmui| I120: Vix_InitializeGlobalState: vixLogLevel = 0

2011-09-30T11:14:43.219-07:00| vmui| I120: Vix_InitializeGlobalState: vixApiTraceLevel = 0

2011-09-30T11:14:43.219-07:00| vmui| I120: Vix_InitializeGlobalState: vixDebugPanicOnVixAssert = 0

2011-09-30T11:14:43.219-07:00| vmui| I120: Vix_InitializeGlobalState: vixLogRefcountOnFinalRelease = 0

2011-09-30T11:14:43.219-07:00| vmui| I120: Vix_InitializeGlobalState: asyncOpWarningThreshold = 1000000

2011-09-30T11:14:43.220-07:00| vmui| I120: Vix_InitializeGlobalState: enableSyncOpSelection = FALSE

2011-09-30T11:14:43.220-07:00| vmui| I120: Vix_InitializeGlobalState: enableExternalThreadInterface = TRUE

2011-09-30T11:14:43.220-07:00| vmui| I120: Vix_InitializeGlobalState: enableVigor = FALSE

2011-09-30T11:14:43.220-07:00| vmui| I120: LOCALE windows-1252 -> NULL User=409 System=409

2011-09-30T11:14:43.220-07:00| vmui| I120: VixHost_ConnectEx: version -1, hostType 3, hostName (null), hostPort 0, options 8707

2011-09-30T11:14:43.238-07:00| vmui| I120: CDS: Initializing a CDS updater client 1.0 for product ws-windows, version 8.0.0 (workspace C:\Users\Administrator\AppData\Local\VMware\vmware-custData-1854)

2011-09-30T11:14:43.239-07:00| vmui| I120: LOCALE windows-1252 -> NULL User=409 System=409

2011-09-30T11:14:43.244-07:00| vmui| I120: HOSTINFO 62702107607583 @ 14318180Hz -> 0 @ 1000000000Hz

2011-09-30T11:14:43.244-07:00| vmui| I120: HOSTINFO ((x * 2343484437) >> 25) + -4379195372625293

2011-09-30T11:14:43.277-07:00| vmui| I120: CDS: Initializing a CDS updater client 1.0 for product ws-windows, version 8.0.0.471780 (workspace C:\Users\Administrator\AppData\Local\VMware\vmware-download-1854)

2011-09-30T11:14:43.278-07:00| vmui| I120: LOCALE windows-1252 -> NULL User=409 System=409

2011-09-30T11:14:43.279-07:00| vmui| I120: cui::ComponentMgrCDS::RefreshComponentListWithDefaults: CDS_UNKNOWN_PRODUCT_ERROR for product fusion

2011-09-30T11:14:43.281-07:00| vmui| I120: cui::ComponentMgrCDS::RefreshComponentListWithDefaults: CDS_UNKNOWN_PRODUCT_ERROR for product fusion-antivirus-windows

2011-09-30T11:14:43.281-07:00| vmui| I120: CDS error: No install keys defined for fusion-mas

2011-09-30T11:14:43.281-07:00| vmui| I120: cui::ComponentMgrCDS::RefreshComponentListWithDefaults: CDS_UNKNOWN_PRODUCT_ERROR for product fusion-mas

2011-09-30T11:14:43.281-07:00| vmui| I120: cui::ComponentMgrCDS::RefreshComponentListWithDefaults: CDS_UNKNOWN_PRODUCT_ERROR for product fusion-ovftool

2011-09-30T11:14:43.281-07:00| vmui| I120: cui::ComponentMgrCDS::RefreshComponentListWithDefaults: CDS_UNKNOWN_PRODUCT_ERROR for product player-linux

2011-09-30T11:14:43.282-07:00| vmui| I120: CDS: CdsUtil_QueryMsiByProductCode: {A53A11EA-0095-493F-86FA-A15E8A86A405} is unknown in the MSI database.

2011-09-30T11:14:43.282-07:00| vmui| I120: CDS: CdsUtil_QueryMsiByProductCode: {313C6E9F-180C-46C3-8CB1-A2AFB34DF643} is unknown in the MSI database.

2011-09-30T11:14:43.289-07:00| vmui| I120: CDS error: CdsUtil_QueryMsiPropertyByProductCode: MsiViewFetch failed: 259.

2011-09-30T11:14:43.295-07:00| vmui| I120: CDS error: CdsUtil_QueryMsiPropertyByProductCode: MsiViewFetch failed: 259.

2011-09-30T11:14:43.301-07:00| vmui| I120: CDS error: CdsUtil_QueryMsiPropertyByProductCode: MsiViewFetch failed: 259.

2011-09-30T11:14:43.307-07:00| vmui| I120: CDS error: CdsUtil_QueryMsiPropertyByProductCode: MsiViewFetch failed: 259.

2011-09-30T11:14:43.312-07:00| vmui| I120: CDS error: CdsUtil_QueryMsiPropertyByProductCode: MsiViewFetch failed: 259.

2011-09-30T11:14:43.318-07:00| vmui| I120: CDS error: CdsUtil_QueryMsiPropertyByProductCode: MsiViewFetch failed: 259.

2011-09-30T11:14:43.318-07:00| vmui| I120: cui::ComponentMgrCDS::RefreshComponentListWithDefaults: CDS_UNKNOWN_PRODUCT_ERROR for product ws-linux

2011-09-30T11:14:43.319-07:00| vmui| I120: CDS: CdsUtil_QueryMsiByProductCode: {A3FF5CB2-FB35-4658-8751-9EDE1D65B3AA} is unknown in the MSI database.

2011-09-30T11:14:43.319-07:00| vmui| W110: cui::ComponentMgrCDS::RefreshComponentListWithDefaults: Install database empty! Overriding install state of ws-windows

2011-09-30T11:14:43.319-07:00| vmui| I120: cui::DownloadJobMgr::DownloadJobMgr: Component state=

2011-09-30T11:14:43.319-07:00| vmui| I120+ -- VMware Player for Windows: 8.0.0(471780) install=not update=no! url='' id='player-windows'

2011-09-30T11:14:43.319-07:00| vmui| I120+ -- VMware Tools for Mac OS X: 8.0.0(471780) install=not update=no! url='' id='tools-darwin'

2011-09-30T11:14:43.319-07:00| vmui| I120+ -- VMware Tools for FreeBSD: 8.8.0(471780) install=old update=no! url='' id='tools-freebsd'

2011-09-30T11:14:43.319-07:00| vmui| I120+ -- VMware Tools for Linux: 8.8.0(471780) install=old update=no! url='' id='tools-linux'

2011-09-30T11:14:43.319-07:00| vmui| I120+ -- VMware Tools for Netware: 8.8.0(471780) install=old update=no! url='' id='tools-netware'

2011-09-30T11:14:43.319-07:00| vmui| I120+ -- VMware Tools for Solaris: 8.8.0(471780) install=old update=no! url='' id='tools-solaris'

2011-09-30T11:14:43.319-07:00| vmui| I120+ -- VMware Tools for Windows 95, 98, Me, and NT: 8.8.0(471780) install=old update=no! url='' id='tools-winPre2k'

2011-09-30T11:14:43.319-07:00| vmui| I120+ -- VMware Tools for Windows 2000 or later: 8.8.0(471780) install=old update=no! url='' id='tools-windows'

2011-09-30T11:14:43.319-07:00| vmui| I120+ -- VMware Workstation for Windows: 8.0.0(471780) install=cur update=no! url='' id='ws-windows'

2011-09-30T11:14:43.377-07:00| vmui| I120: REM-USB: Protocol version min:15 current:16. hostId:34 39 31 33 31 36 32 55-58 30 30 33 30 36 4d 57

2011-09-30T11:14:43.377-07:00| vmui| I120: REM-USB: Initializing 'Generic' backend

2011-09-30T11:14:43.377-07:00| vmui| I120: USBGW: Write arbitrator op:15 len:4

2011-09-30T11:14:43.377-07:00| vmui| I120: USBGW: Write arbitrator op:0 len:4

2011-09-30T11:14:43.378-07:00| vmui| I120: USBGW: Write arbitrator op:13 len:13

2011-09-30T11:14:43.378-07:00| vmui| I120: LOCALE windows-1252 -> NULL User=409 System=409

2011-09-30T11:14:43.603-07:00| vmui| I120: LOCALE windows-1252 -> NULL User=409 System=409

2011-09-30T11:14:43.671-07:00| vmui| I120: CDS: Using NONE proxy (null):0 for https://ueip.vmware.com/customer-experience-program.php.

2011-09-30T11:14:43.748-07:00| vthread-4| I120: VThreadBase detected multiple threads.

2011-09-30T11:14:43.751-07:00| vmui| I120: USBGW: Write arbitrator op:8 len:8

2011-09-30T11:14:43.768-07:00| vmui| I120: cui::DownloadJobMgr::OnConnectStatusChanged: Connect state=DISCONNECTED Component state=

2011-09-30T11:14:43.768-07:00| vmui| I120+ -- VMware Player for Windows: 8.0.0(471780) install=not update=no! url='' id='player-windows'

2011-09-30T11:14:43.768-07:00| vmui| I120+ -- VMware Tools for Mac OS X: 8.0.0(471780) install=not update=no! url='' id='tools-darwin'

2011-09-30T11:14:43.768-07:00| vmui| I120+ -- VMware Tools for FreeBSD: 8.8.0(471780) install=old update=no! url='' id='tools-freebsd'

2011-09-30T11:14:43.768-07:00| vmui| I120+ -- VMware Tools for Linux: 8.8.0(471780) install=old update=no! url='' id='tools-linux'

2011-09-30T11:14:43.768-07:00| vmui| I120+ -- VMware Tools for Netware: 8.8.0(471780) install=old update=no! url='' id='tools-netware'

2011-09-30T11:14:43.768-07:00| vmui| I120+ -- VMware Tools for Solaris: 8.8.0(471780) install=old update=no! url='' id='tools-solaris'

2011-09-30T11:14:43.768-07:00| vmui| I120+ -- VMware Tools for Windows 95, 98, Me, and NT: 8.8.0(471780) install=old update=no! url='' id='tools-winPre2k'

2011-09-30T11:14:43.768-07:00| vmui| I120+ -- VMware Tools for Windows 2000 or later: 8.8.0(471780) install=old update=no! url='' id='tools-windows'

2011-09-30T11:14:43.768-07:00| vmui| I120+ -- VMware Workstation for Windows: 8.0.0(471780) install=cur update=no! url='' id='ws-windows'

2011-09-30T11:14:43.770-07:00| vmui| I120: CVMUIApp::OpenTabInt: opened

2011-09-30T11:14:43.770-07:00| vmui| I120: CVMUIApp::OnCtxCurrentObj: home

2011-09-30T11:14:44.331-07:00| vmui| I120: SOCKET 1 (1040) owner closed connection in recv callback

2011-09-30T11:14:44.407-07:00| vmui| I120: SOCKET 3 (1028) owner closed connection in recv callback

2011-09-30T11:14:44.431-07:00| vmui| I120: SOCKET 2 (1032) owner closed connection in recv callback

2011-09-30T11:14:46.733-07:00| vthread-5| I120: FILE: ScanDirectory discarding M06496.lck from C:\Users\jghielme\Documents\My Virtual Machines\Showcenter\Showcenter.vmx.lck': invalid executionID.

2011-09-30T11:14:46.735-07:00| vthread-5| I120: C:\Users\jghielme\Documents\My Virtual Machines\Showcenter\Showcenter.vmx: Reloading config state.

2011-09-30T11:14:46.748-07:00| vthread-5| I120: VMHS: Transitioned vmx/execState/val to poweredOff

2011-09-30T11:14:46.860-07:00| vmui| I120: cui::VMMgr::SetOpened

2011-09-30T11:14:46.860-07:00| vmui| I120: Setting power state poweredOff

2011-09-30T11:14:46.914-07:00| vmui| I120: cui::MKS::MKS

2011-09-30T11:14:46.914-07:00| vmui| I120: cui::MKS::OnVMStateChanged

2011-09-30T11:14:46.914-07:00| vmui| I120: cui::MKS::SetAttached

2011-09-30T11:14:46.914-07:00| vmui| I120: cui::MKS::OnSetAttachedCompleted

2011-09-30T11:14:46.917-07:00| vmui| I120: wui::ipc::CUnityHelper::Connect: Creating connection-ready notification event, name: {FA7802FD-C5CE-4383-A865-F07C73C46A7D}

2011-09-30T11:14:46.917-07:00| vmui| I120: wui::ipc::CUnityHelper::LaunchDaemon: Running cmd line: "C:\Program Files (x86)\VMware\VMware Workstation\vmware-unity-helper.exe" -d -e:{FA7802FD-C5CE-4383-A865-F07C73C46A7D}

2011-09-30T11:14:47.028-07:00| vmui| I120: SnapshotTree: Emitting refresh (C:\Users\jghielme\Documents\My Virtual Machines\Showcenter\Showcenter.vmx)

2011-09-30T11:14:47.030-07:00| vmui| I120: SnapshotTree: Populating (C:\Users\jghielme\Documents\My Virtual Machines\Showcenter\Showcenter.vmx)

2011-09-30T11:14:47.031-07:00| vmui| I120: VMHSVMCbPower: C:\Users\jghielme\Documents\My Virtual Machines\Showcenter\Showcenter.vmx, Setting state of VM to connect with option default

2011-09-30T11:14:47.066-07:00| vmui| I120: CnxAuthdProtoVmxConnect: Unencrypted connection, skipping thumbprint exchange.

2011-09-30T11:14:47.075-07:00| vmui| I120: C:\Users\jghielme\Documents\My Virtual Machines\Showcenter\Showcenter.vmx: VMHSOnHostExecVMXSuccess: vmPath=/vm/#9df066174865fd36/

2011-09-30T11:14:47.076-07:00| vmui| I120: VmdbAddConnection: cnxPath=/db/connection/#99/, cnxIx=1

2011-09-30T11:14:47.089-07:00| vmui| I120: C:\Users\jghielme\Documents\My Virtual Machines\Showcenter\Showcenter.vmx: Mounting virtual machine paths on connection: /db/connection/#99/.

2011-09-30T11:14:47.096-07:00| vmui| I120: cui::MKS::OnVMStateChanged

2011-09-30T11:14:47.096-07:00| vmui| I120: cui::MKS::SetAttached

2011-09-30T11:14:47.096-07:00| vmui| I120: cui::MKS::OnSetAttachedCompleted

2011-09-30T11:14:47.152-07:00| vmui| I120: Vix: [6268 foundryVMPowerOps.c:1012]: FoundryVMPowerStateChangeCallback: C:\Users\jghielme\Documents\My Virtual Machines\Showcenter\Showcenter.vmx, vmx/execState/val = poweredOn.

2011-09-30T11:14:47.153-07:00| vmui| I120: C:\Users\jghielme\Documents\My Virtual Machines\Showcenter\Showcenter.vmx: Mount VM completion for vm.

2011-09-30T11:14:47.153-07:00| vmui| I120: VigorClient_ConnectOnlineVmhs: Connecting to VMHS-managed VM at /vm/#9df066174865fd36/

2011-09-30T11:14:47.153-07:00| vmui| I120: C:\Users\jghielme\Documents\My Virtual Machines\Showcenter\Showcenter.vmx: Mount VM Complete: OK

2011-09-30T11:14:47.153-07:00| vmui| I120: C:\Users\jghielme\Documents\My Virtual Machines\Showcenter\Showcenter.vmx: Power state request "done" without disconnect, checking for disconnect.

2011-09-30T11:14:47.153-07:00| vmui| I120: C:\Users\jghielme\Documents\My Virtual Machines\Showcenter\Showcenter.vmx: Disconnect check in progress.

2011-09-30T11:14:47.363-07:00| vmui| I120: SOCKET creating new socket, connecting to 1577863988:1025

2011-09-30T11:14:47.365-07:00| vmui| I120: Setting power state poweredOn

[jghielme]

Yes, they run fine in VM Player.  Also, I can access, and modify individual VM's from another computer via RDP.

So, it appears that the VM's themselves are fine, but there is something mucking up with the VMware application.

[admin]

That's really weird.  It seems like vmware.exe crashed but didn't leave a crash dump.  Does the Windows Event viewer have anything suspicious?  Another possibility is that some anti-virus or firewall software for some reason is forcibly terminating the vmware.exe process.

[jghielme]

I wiped the machine and re-installed Server 2008 + VM 8. 

VM 8 and all of my previous VM's  works fine now.

jeff