VMware Communities
tom_elder
Contributor
Contributor

Upgrade from 14 to 14.1 failed

reason for failure was unsupported CPU

I checked the recommended hardware and I appear to be compliant

intel xeon 2.6 Ghz 2 processors

not sure how a minor upgrade from 14 to 14.1 would cause such a problem or a hardware compatibility issue

opened ticket with support but just checking to see if anyone has run into this issue and resolved it

will update with solution if I find one

Reply
0 Kudos
1 Reply
parmarr
VMware Employee
VMware Employee

I checked the Support Case and looks like you are using an Xeon E5540 2 processors @ 2.83 Ghz. Please note processor [Xeon E5540] send by you is not among the supported list with Workstation 14 Pro. Its was launched in March 2009 and Workstation 14 Pro supports processors launched in 2011 or later

Sincerely, Rahul Parmar VMware Support Moderator
Reply
0 Kudos