Vmware charges money for upgrade licenses, but license key is never provided.
In addition to that their support is arrogant and refuses to issue license or refund transactions.
Be aware of such practice ran by Vmware recently on their website.
Seems to be scam.
When you pay via PayPal transaction is handled by Digital River, which also refuses to refund anything despite them being listed as seller.
Since November 19th no reasonable solution proposed by neither of them.
They will just take your money and not willing to give it back or issue license. Typical theft.
If you have your license visible in the MyVmware section of the website, you should see the license key there. When I did my upgrade through there yesterday, I *did* have to refresh the page before the new key showed up... but it did indeed show up (and was different than my 16.x key).
Thanks for the help.