Unrecoverable error: (mks)

[SwaexDooL]

How can I solve the following problem? I have attached the relevant files below. Thanks for your help. 

Vmware.LOG

Spoiler

2021-05-12T16:00:26.520+03:00| mks| I005: End printing loaded objects
2021-05-12T16:00:26.520+03:00| mks| W003: Win32 object usage: GDI 5, USER 22
2021-05-12T16:00:26.520+03:00| mks| I005: Writing monitor `vmmcores.gz`
2021-05-12T16:00:26.528+03:00| mks| W003: Dumping core for vcpu-0
2021-05-12T16:00:26.528+03:00| mks| I005: Beginning monitor coredump
2021-05-12T16:00:26.652+03:00| mks| I005: CoreDump error: Read, page 0xa00 (0x67d5ef) Invalid access to memory location
2021-05-12T16:00:26.652+03:00| mks| I005: CoreDump error: Read, page 0xa01 (0x67b973) Invalid access to memory location
2021-05-12T16:00:26.665+03:00| mks| I005: CoreDump error: Read, page 0xb0f (0) Invalid access to memory location
2021-05-12T16:00:26.665+03:00| mks| I005: CoreDump error: Read, page 0xb10 (0) Invalid access to memory location
2021-05-12T16:00:26.665+03:00| mks| I005: CoreDump error: Read, page 0xb11 (0) Invalid access to memory location
2021-05-12T16:00:26.665+03:00| mks| I005: CoreDump error: Read, page 0xb12 (0) Invalid access to memory location
2021-05-12T16:00:27.008+03:00| mks| I005: End monitor coredump
2021-05-12T16:00:27.757+03:00| mks| I005: Msg_Post: Error
2021-05-12T16:00:27.757+03:00| mks| I005: [msg.log.error.unrecoverable] VMware Workstation unrecoverable error: (mks)
2021-05-12T16:00:27.757+03:00| mks| I005+ ISBRendererComm: Lost connection to mksSandbox
2021-05-12T16:00:27.757+03:00| mks| I005: [msg.panic.haveLog] A log file is available in "D:\Games\SilkroadTR - Vmware\01 _SwCoder_ __Hades__\vmware.log".
2021-05-12T16:00:27.757+03:00| mks| I005: [msg.panic.requestSupport.withoutLog] You can request support.
2021-05-12T16:00:27.757+03:00| mks| I005: [msg.panic.requestSupport.vmSupport.windowsOrLinux]
2021-05-12T16:00:27.757+03:00| mks| I005+ To collect data to submit to VMware support, choose "Collect Support Data" from the Help menu.
2021-05-12T16:00:27.757+03:00| mks| I005+ You can also run the "vm-support" script in the Workstation folder directly.
2021-05-12T16:00:27.757+03:00| mks| I005: [msg.panic.response] We will respond on the basis of your support entitlement.
2021-05-12T16:00:27.757+03:00| mks| I005: ----------------------------------------
2021-05-12T16:01:00.575+03:00| mks| I005: Exiting

Moderator edit by wila: Moved thread from Technical Community Resources to Workstation Pro discussions and put the log snippet in a spoiler

[scott28tt]

Any clues as to which Workstation version you are using?

And what guest OS you are running in the VM?

And what you were doing when it happened?

And any changes you made since it last worked?

And any troubleshooting steps you've already taken?

[SwaexDooL]

Windows 7 x64 - 4 GB Ram

Workstation 16.x

hangs when opening the game. last time i encountered the same error 4 minutes ago

@scott28tt 

[scott28tt]

3 down, 2 to go:

And any changes you made since it last worked?

And any troubleshooting steps you've already taken?

[SwaexDooL]

I haven't made any changes. I can't fix the problem as I also don't know how to fix it. My English is a little bad. Sorry 😞

[wila]

Hi,

One thing to try is to disable 3D hardware acceleration on the VM.

If that doesn't help then please attach a full vmware.log file, not just a few lines so that we don't have to ask 20 questions.
PS: You probably have to zip/compress the log file for being able to attach it here.

--
Wil

[SwaexDooL]

I have disabled 3D hardware acceleration in the virtual machine. But the game seems to be opening but does not appear on the screen. I'm just waiting.
I have shared the log file and the picture of the error below. Can you help me?

[wila]

Hi,

---

@SwaexDooL wrote:

I have shared the log file and the picture of the error below. Can you help me?

---

I looked at your log and don't see anything out of the ordinary.
If there's somebody else who can help, then they still need that same log file though.
There's a chance that the mkssandbox.log has some additional information as well.

--
Wil

[mjkrol]

---

@wila wrote:

Hi,

---

@SwaexDooL wrote:

I have shared the log file and the picture of the error below. Can you help me?

---

I looked at your log and don't see anything out of the ordinary.
If there's somebody else who can help, then they still need that same log file though.
There's a chance that the mkssandbox.log has some additional information as well.

--
Wil

---

Yes, having mksSandbox.log would be helpful. It should tell us more about the reason for the crash and why Workstation is picking up Intel integrated GPU over NVIDIA.

[mjkrol]

---

@SwaexDooL wrote:

I have disabled 3D hardware acceleration in the virtual machine. But the game seems to be opening but does not appear on the screen. I'm just waiting.

---

You need to keep 3D hardware acceleration enabled to run 3D games in the VM.

On dual-GPU systems like yours, you need to make sure Workstation is picking the High performance GPU (NVIDIA GeForce GTX 1060 in your case) over the Power saving GPU. This should give you better performance, but more importantly, potentially fix the crash.

On your host OS, go to Settings -> Display settings -> scroll down to reveal Graphic settings.

Add "C:\Program Files (x86)\VMware\VMware Workstation\x64\mksSandbox.exe" Classic app to the list and then hit the Options button. Pick High performance option and Save. It should look like this:

If it still crashes, please attach vmware.log and mksSandbox.log.