USB device not showing up under removable devices

[bakerjw1]

I have 2 HP Z620 workstations running VMware® Workstation 12 Pro - 12.5.9 build-7535481

Workstation 1 is running Windows 10 2019 LTSC
Workstation 2 is running Windows 10 1607. Yes it is an older version.

Both workstations have the same group policies applied to them.
Both workstations also have the following services running.

• VMware Authorization Service
• VMware USB Arbitration Service
• VMWare workstation Service

I am using a USB to Profibus interface device. When I plug it in to either workstation 1 or 2, the device shows up under hardware configuration  and the hardware information shows the same driver version.

When I plug the device into Workstation 2, it shows up under removable devices menu option.

When I plug the device into Workstation 1 it does not show up under removable devices menu option. <- Edited 

The only difference that I am able to determine is the version of Windows. the guest VMs on each workstation are configured identically.

Not sure what is missing.

[wila]

Hi,

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@bakerjw1 wrote:

I have 2 HP Z620 workstations running VMware® Workstation 12 Pro - 12.5.9 build-7535481

Workstation 1 is running Windows 10 2019 LTSC
Workstation 2 is running Windows 10 1607. Yes it is an older version.

....

When I plug the device into Workstation 2, it shows up under removable devices menu option.

When I plug the device into Workstation 2 it does not show up under removable devices menu option.

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Call me confused...

--
Wil

[bakerjw1]

Ooops. I was typing impaired. I edited the correct number of the workstation.

Windows 10 2019 LTSC does not show the device in the removable devices menu.

[pepeshki]

I will try running VMware as Admin

[dykeag]

Did you get a resolution to this issue? I am having a very similar problem