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rileyb76
Enthusiast
Enthusiast

MSI Failed error:5 when upgrading

Guys,

Trying to upgrade a user from 10.0.3, to 10.0.4 but we receive the attached error.

A lot of times from work we have to kill the FireSvc.exe service (Mcaffee) to be able to install new versions of Workstation.  This usually works, but not today.

I have done what VMWare recommends.  Delete the TEMP folder, use the Microsoft Auto fix-it tool.  VMware workstation doesn't show up in add/remove programs now, but 10.0.3 will launch successfully.

I have tried running the 10.0.3 installer and choosing repair and I get the same, attached error.

When I launch 10.0.4 installer, it starts up, then it gives me one choice "Uninstall", which I select and we get the attached error.

Can you all advise before we have to rebuild this machine?

Thanks

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