smjain
Enthusiast
Enthusiast

Loss of keys / access to licensing page Workstation 17 upgrades

Just upgraded 2 of my licenses from 16 to 17 and I no longer have access to the licensing section of my account to see my keys.

I've followed the KB articles on how to access my keys in customer connect....if your new portal requires a KB article to point out something this basic, maybe it shouldn't have been released?

https://kb.vmware.com/s/article/2006831?lang=en_US&queryTerm=how%20to%20view%20license%20keys%20in%2...

I have no sidebar with products\accounts\funds management at all.  I have no "manage licenses" either.

When I follow various other links like https://customerconnect.vmware.com/license-management, something flashes, then I receive "we're sorry. Your account doesn't have permission to access this page" 

Virtual assistant fails either with an error, "an error has occurred and we cannot process this request right now. what would you like to do?" or "too bad I could not help"

after spending 30 minutes with an agent, my chat window closed...at least an email finally showed up with a license key, so I'm able to move forward, but I still can't see my other license keys. 

 

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antrillion
Contributor
Contributor

Same problem here. Can't find any of my old licenses for VMWare Workstation anywhere either. 😞

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MattGagliardi
Enthusiast
Enthusiast

I'm in the same boat here.  Bought my upgrade license yesterday. Prior to the purchase I could see my old 16 Pro purchase/license in my Customer Connect account.  After the purchase...nada.  Can't see the old license, can't see the new license (literally have no license page in my CC account at the moment), haven't received an emailed receipt or license key or download link from Digital River.  This sucks.

EDIT: oh, but the charge has gone through on my credit card.  Rest assured they got their $. /sarcasm

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