Keyboard not working VMWARE Workstation

[mwapnitsky]

VMWARE Workstation works fine for Windows 7 guests generated for Workstation.  I converted a REAL Windows 10 machine using VMware vCenter conversion tool and the keyboard does not work.  I reran the conversion with the same results.  I purchased a new USB keyboard and tried to connect it directly to the guest, but no improvement.  Any suggestions?  If this is not the correct forum, please redirect it,

[scott28tt]

The {code} area is for SDK matters, I've asked moderators to take a look and decide the best place for the thread.

[wila]

Hi,

Moved your post..

This is pretty much always because the original hardware was a laptop and had a track pad with synaptics software. That Synaptics software interferes with VMware's keyboard drivers.

The solution is to remove the synaptics software (control panel -> add/remove software) and then run the physical to virtual migration again.

If you can't rerun the migration, or prefer not to do so, then you'll have to use the on screen keyboard (OSK) that comes with Windows in order to uninstall the synaptics stuff and reboot.

See also:
https://support.microsoft.com/en-us/windows/use-the-on-screen-keyboard-osk-to-type-ecbb5e08-5b4e-d8c...

FWIW there's a button that seems to look like a clock icon on the Windows 7 login screen to enable the OSK.

--
Wil