Installation of Workstation 8 is failing

[DaveBerm]

Getting this error and then the install backs out of the installation.

http://screencast.com/t/cXR36bGlDJA0

Failed to open file C:\ProgramData\VMware\VMware Workstation\Uninstaller\uninstall.exe, error 5

I previously had Workstation 7 installed but uninstalled Workstation 7 prior to installing Workstation 8, so that particular path and .exe is no longer on my system...not sure why the installer is looking for it?

[Felix-The-Cat]

Hello David,

Thanks for posting and sorry to hear you have a problem with WS 8.

To speed-up investigation, could you please:

1. Give us more info regarding Host config -OS, CPU, RAM, etc

2. Attach 'vmsetup' logs (Users\[CurrentUser]\AppData\Local\Temp) from latest installation

And, may I ask why you manually <<uninstalled Workstation 7 prior to installing>>?

WS 8 Installer can do it for you...

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Cheers

[DaveBerm]

Thanks for the reply.  Attached is the VMINST file, however, I found it in the temp directory of the local Administrator account, not domain admin account I was logged in as.  I suppose this is because I had to "Run As Administrator"?

I have an the following hardware:

Dell XPS M1530

8GB RAM

Intel Core 2 Due T9500 2.6 GHz 2 Cores with virtualization enabled

Windows 7 Ultimate Version 6.1.7600 Build 7600 x64-bit OS

You are correct, I did let VMware Workstation v8 detect and automatically uninstall Workstation v7.  As part of the uninstall it asked me to reboot.  After the reboot I assumed that Workstation 8 would continue the install but it did not.  After waiting a while I ran the install again and this time it failed as I reported.

Any help you can provide is greatly appreciated.

[DaveBerm]

Just realized there are more logs, I have attached everything here.

[Felix-The-Cat]

Thanks David,

We will look at the logs,

However, base on my experience I suspect couple of things happened:

- IF you have Windows Update  installing automatically, it can interrupt WS Installer

- IF UAC Prompt did not pop-up, but flashing at status Bar, and you did not click on button “Yes” in time, WS Installer would fail.

*********

Anyway, let us investigate and we will post results and, hopefully, solution or workaround soon

----------------------

Cheers

[DaveBerm]

Thanks!  UAC did pop up and I put my credentials in and clicked OK to continue the install.  Windows Update is set to automatically install and update, I can turn that off and try again if needed - let me know!  I really appreciate your help!

[Felix-The-Cat]

David,

Looks like we see the issue in logs, but

have to look into it more to see what account is attempting to create that file (Administrator/Domain Administrator/etc.?)

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Cheers

[Felix-The-Cat]

however, I found it in the temp directory of the local Administrator  account, not domain admin account I was logged in as.  I suppose this is  because I had to "Run As Administrator"?

UAC did pop up and I put my credentials in and clicked OK to continue the install

David,

Could you please verify:

- You as "domain user" does not have ''administrative" rights, so you started WS8 installation by "Run as Administrator"?

[DaveBerm]

Sorry for the confusion, the account I used is a Domain Admin and has administrative rights on the laptop.  When I run the install the UAC pops up and asks for the Administrative user account, so I enter the local Administrator and password to do the install. I did not right click and "Run As" administrator.

[jbudreau]

Hey Dave,

Can you see if the following directory exists on your machine?  C:\ProgramData\VMware\VMware Workstation\Uninstaller\.  If it does, can you manually delete it and try to run the Workstation 8.0 installer again?

Thanks,

Joel

[DaveBerm]

Thanks for your help. I was able to get it to install by logging in as the local Administrator instead of using my domain admin account.

[Felix-The-Cat]

David,

the account I used is a Domain Admin and has administrative rights on the laptop

When I run the install the UAC pops up and asks for the Administrative  user account, so I enter the local Administrator and password to do the  install. I did not right click and "Run As" administrator.

Why do you need to input username/password to the UAC

IF

you log to the system as  Domain admin with admin rights on the laptop?

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I try to reproduce your issue in my environment, and Install were OK.

1. I log to the System as USER (with Domain 'Admin' rights )

2. Double-click on WS......Instal...exe

3. Follow standart UNINSTALL

4. Reboot after Uninstall complete

5. Log to the System as USER (with Domain 'Admin' rights )

6. Clicked 'Yes' on UAC

7. Continue with installation (Typical) up to the finish.

************

WS 8 Installed OK.

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Cheers

[DaveBerm]

I did the same exact thing as you when the install failed. It finally worked when I logged on as a local administrator and did the install.