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Contributor
Contributor

Guest Windows 10 2004 video issues

Hi,

after upgrading a guest VM to Windows 10 2004 I'm experiencing video issue, mainly flickering and windows refresh.

I've to reinstalled VMware Tools but the issue was not fixed.

I've found a workaround disabling 3D acceleration in the display options of this guest.

My VMware Workstation version is 15.5.6 build-16341506.

Any ideas on how to fix this issue?

Thanks in advance

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6 Replies
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VMware Employee
VMware Employee

Hi, Thanks for your feedback. What's the video? online video or certain type of local video file such as mp4? And what's your host system?

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Contributor
Contributor

I'm experiencing an issue which may be similar. I have VMware Workstation Pro 15.5.6 build-16341506. Until I updated my guest to Windows 10 2004, the guest was working properly. Since I updated, I cannot shut down the guest from the guest's Start menu. Shutting it down from the Workstation menu (VM | Power | Shut Down Guest) also works. When I click on the guest's Windows symbol in the lower left corner, the menu comes up with a transparent background; only the icons for the applications show. Clicking on the power symbol doesn't bring up anything.

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Contributor
Contributor

I'm having the exact same issue.  Windows 10 Home guest, Workstation Pro 15.5.2 build-15785246.  Updated VMware tools did not resolve the problem.  I have troubleshot it down to the 2004 update (fortunately I have snapshots I could roll back to).  I've updated two other Windows 10 Edu guests without any issues.  I have one other Windows 10 Home physical build that did not have any issues with the update.

UPDATE: Issue resolved.  I had to change the hardware compatibility to Workstation 15.x from Workstation 11.x.  I found the answer here: https://www.reddit.com/r/vmware/comments/grrhh0/graphical_issues_with_windows_10_2004_within/

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User Moderator
User Moderator

David - update your Workstation to 15.5.6+ to work with Windows 10 v2004.

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Contributor
Contributor

RDPetruska - thanks for the tip, I updated Workstation Pro and VMware tools on the guest but still no luck.  Still having video issues after upgrading to version 2004 on Win10 Home.  Note, I have two other VM's with Win10 Pro and Edu, those upgraded to version 2004 without any issues.

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Contributor
Contributor

It's not really a solution, but I reverted to a snapshot from April 2020 (Windows 10 1903) and things are much better now. Fortunately, I don't think there were any files created since the snapshot that I really need.

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