luizromera
Contributor
Contributor

Error - After pause and restore snapshot of virtual machine.

Hi,

I use vmware workstation 12 pro, on windows 10 x64, and i'm having problems, when I pause the virtual machine and try to start it again, or when I restore snapshot an error occurs and open windbg with the error description.

Error log attached.

Please, could anyone help me?

Thanks!

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3 Replies
theaaronstrong
Enthusiast
Enthusiast

I see memory corruption in the log file. Can you configure your antivirus to not scan the VM workstation directory or where the .vmdk's are located.

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bluefirestorm
Virtuoso
Virtuoso

Based on the file you attached you are running Windows 10 build 15063 (aka 1703, Creators Update) and Workstation 12.5.6.

This problem seems very common when restarting/resuming a VM. This problem appears when Creators Update is used as host machine and affected Workstation Pro 12.5.5. For some turning off the Virtual Printing (in Preferences) seems to make this crash less likely. I have personally seen this few crashes myself ever since the laptop that I have got upgraded to 1703.

You can follow this thread if you want but the fix hasn't arrived yet.

VMware Workstation has stopped working!!

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bonnie201110141
VMware Employee
VMware Employee

Hello all,

Microsoft has fixed this issue in this KB:

https://support.microsoft.com/en-us/help/4032188/windows-10-update-kb4032188

Please try it and let us know if it does not work for you.

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