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vgranciero
Contributor
Contributor

ERROR_ACCESS_DENIED The handle to the SCM database does not have the SC_MANAGER_CREATE_SERVICE access right Error: 5

I cannot install VMware Workstation 11 on my Windows 10 x64 laptop;

When I run the installer it stops with the error: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 29141."

In my %temp% folder I located the log file vminst.log where I found these lines:

vieInstUtil: 09/14/18 20:09:37 VMInstService::CreateManager::ServiceName: vstor2-mntapi20-shared

vieInstUtil: 09/14/18 20:09:37 VMInstService::CreateManager::ImagePath:   SysWOW64\drivers\vstor2-x64.sys

vieInstUtil: 09/14/18 20:09:37 VMInstService::CreateManager::DisplayName: Vstor2 MntApi 2.0 Driver (shared)

vieInstUtil: 09/14/18 20:09:37 VMInstService::CreateManager::StartType:   2

vieInstUtil: 09/14/18 20:09:37 VMInstService::CreateManager::ServiceName: vstor2-mntapi20-shared Type: 1 Start: 2

vieInstUtil: 09/14/18 20:09:37 VMInstService::CreateManager::ERROR_ACCESS_DENIED The handle to the SCM database does not have the SC_MANAGER_CREATE_SERVICE access right Error: 5

vieInstUtil: 09/14/18 20:09:37 VMInstService::CreateManager::done Res: 0x0 Error: 5

vieInstUtil: 09/14/18 20:09:37 VMInstService::Create::done Res: 0x0

vieInstUtil: 09/14/18 20:09:37 VMInstServiceEx::CreateServiceEx::done Service NOT CREATED Res: 0

vieInstUtil: 09/14/18 20:09:37 VMInstServiceEx::Install::done Service NOT INSTALLED Res: 0

vieInstUtil: 09/14/18 20:09:37 VMInstServiceEx::InstallEx::done Res: 5

vieInstUtil: 09/14/18 20:09:37 InstallDriver::Could not install service Vstor2 MntApi 2.0 Driver (shared) Error: 5

Anyone could help me?

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daphnissov
Immortal
Immortal

Workstation 11 doesn't support being installed on Windows 10, so I'm afraid that won't work for you. First version to support a Windows 10 host OS is Workstation 12.

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