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wvmstr
Contributor
Contributor

Cannot enter a support request / poor WS Pro 16.1.2 performance after upgrade

Twice I have attempted to create a support request about the poor performance of Workstation 16.1.2 and after submitting the form I end up on a page that says "you have no permission to view this page"

That is the only that is on the entire page. 

The support request is never created.

 

Anyway, since upgrading from 14.7.something I have experienced a significant reduction in usability of the Win 7 guest using Autodesk software.

Everything Vmware seems to be soo slow, switching the full screen takes a long time during which the guest window switches between all black to the app in various stages of progress towards full screen, when it is finallly done the app window is at 50% of full screen.

Made about 6 attempts to enter Unity, and 5 times it never happened. The 1 time it worked, the bottom edge of the screen was cut off by the taskbar of the host.

My 3D mouse (3Dconnexion) works intermittently.

So far the upgrade has been disappointing.

 

Any suggestions for improvement?

 

 

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scott28tt
VMware Employee
VMware Employee

Host OS?

Host hardware spec?

VM hardware spec?

VM graphics options?

 


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wvmstr
Contributor
Contributor

Dell Precision M4800 mobile workstation i7 4 core 8 threads

Nvidia Quadro K1100M 2GB

16GB and SSD

Win 10 Pro 2021H1 with the device credential guard issue that wasn't fixed in Workstation Pro 14

 

VM:

Win 7 Pro

10GB memory 

VM graphics:

accelerate 3D graphics

resolution 2560 X 1600

graphics memory 1 GB (recommended)

display scaling: automatically adjust, stretch mode free stretch

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