skrupian
Contributor
Contributor

1909 error on install

I'm getting a 1909 error when the install begins and stops the install I do not know what I need to do. This is on a windows 10  machine

1909.PNG

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8 Replies
sjesse
Leadership
Leadership

Do you have an antivirus installed? If so try disabling it.

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skrupian
Contributor
Contributor

everything is turned off I have nothing antivirus stopping it I also get a 2909 error after the 1909

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skrupian
Contributor
Contributor

second error that comes up after the 1909

error 2.PNG

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RDPetruska
Leadership
Leadership

Have you verified the MD5 checksum of the downloaded installation package?

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skrupian
Contributor
Contributor

How do I do this?

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skrupian
Contributor
Contributor

I call VMware for help to install this but because Im doing the trial I dont get support? This is not a good way to build customers when I'm being told to buy the software before I get  tech to help!

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yanw
VMware Employee
VMware Employee

Would you please try below steps?

  1. Uninstall VMware Workstation.
  2. Delete all files under %TEMP% directory.
  3. Open cmd as administrator, and execute net stop vstor2-mntapi20-shared & sc delete vstor2-mntapi20-shared
  4. Delete files C:\Windows\System32\drivers\vstor2-mntapi20-shared.sys or vstor2.sys and if have
  5. Go to c:\windows\system32\drvstore, delete folder which is prefixed by vstor2
  6. Reboot host and install Workstation again.
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skrupian
Contributor
Contributor

I ran the CMD as admin and it said command could not be found I also did the other steps and still have the same results.

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