vmplayer hangs on start

[ihrabimsahidi]

Hi All,

I have installed vmware player 3.1.3 build 324285 few days ago. It worked fine, until last two days. When I start the player and it hangs and freezes forever - see attached picture. I must run player for 10 times to get working instance, but there are long delays and hangs when clicking on menu. If I manage to run virtual machine, it runs smoothly.

I have windows 7 64bit home premium, HP ProBook 4320s core i5 4GB RAM, external display 1920x1200, all updates installed, antivirus up-to-date installed.

Below is event log data.

Anyone has suggestion what is the problem ?

Log Name:      Application
Source:        Windows Error Reporting
Date:          15. 2. 2011 14:52:45
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      nod2
Description:
Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: vmplayer.exe
P2: 7.1.3.14951
P3: 4cdc4e03
P4: 2ae3
P5: 0
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Users\ibi\AppData\Local\Temp\WER4895.tmp.appcompat.txt
C:\Users\ibi\AppData\Local\Temp\WER4912.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\ibi\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_vmplayer.exe_40da76dc825a4c86ea5d44adccd2b89906728a5_17e34f68

Analysis symbol:
Rechecking for solution: 0
Report Id: d26e536a-390a-11e0-9e9f-8000600fe800
Report Status: 1
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-02-15T13:52:45.000000000Z" />
    <EventRecordID>3803</EventRecordID>
    <Channel>Application</Channel>
    <Computer>nod2</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>AppHangB1</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>vmplayer.exe</Data>
    <Data>7.1.3.14951</Data>
    <Data>4cdc4e03</Data>
    <Data>2ae3</Data>
    <Data>0</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\ibi\AppData\Local\Temp\WER4895.tmp.appcompat.txt
C:\Users\ibi\AppData\Local\Temp\WER4912.tmp.WERInternalMetadata.xml</Data>
    <Data>C:\Users\ibi\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_vmplayer.exe_40da76dc825a4c86ea5d44adccd2b89906728a5_17e34f68</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>d26e536a-390a-11e0-9e9f-8000600fe800</Data>
    <Data>1</Data>
  </EventData>
</Event>

Log Name:      Application
Source:        Application Hang
Date:          15. 2. 2011 14:52:45
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      nod2
Description:
The program vmplayer.exe version 7.1.3.14951 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: b20
Start Time: 01cbcd178e5414dd
Termination Time: 17
Application Path: C:\Program Files (x86)\VMware\VMware Player\vmplayer.exe
Report Id: d26e536a-390a-11e0-9e9f-8000600fe800

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-02-15T13:52:45.000000000Z" />
    <EventRecordID>3802</EventRecordID>
    <Channel>Application</Channel>
    <Computer>nod2</Computer>
    <Security />
  </System>
  <EventData>
    <Data>vmplayer.exe</Data>
    <Data>7.1.3.14951</Data>
    <Data>b20</Data>
    <Data>01cbcd178e5414dd</Data>
    <Data>17</Data>
    <Data>C:\Program Files (x86)\VMware\VMware Player\vmplayer.exe</Data>
    <Data>d26e536a-390a-11e0-9e9f-8000600fe800</Data>
    <Binary>55006E006B006E006F0077006E0000000000</Binary>
  </EventData>
</Event>

[SequenceCollect]

I had the same problem. My VMWare Player window looked identical to the screenshot you have included in your post. On investigation of the problem it was a disconnected network share that was causing the startup delay and also producing the freeze / hang.

If you leave the VMWare Player long enough in the frozen state it will eventually complete loading, altough any attempt to interact with the window during the freeze period is enough for Windows to flag the application as un-responsive.

Once the player has started remove all virtual machines from your library, and re-add them once the network path is re-connected (for example if you had ISOs mounted in your guests).

Un-install / Re-install will not work, your preferences persist when the product is removed from your computer.

Regards