VMware Communities
9990374530
Hot Shot
Hot Shot

error when trying to load VM using VM workstation player

Hello  experts,

 

Kindly help as getting below error while trying to load VM using VM workstation player.

Workstation environment:

 

9990374530_0-1605248732640.jpeg

 

 

The issue impacted users VMware workstation player (version and build below), following installation of Window 10 2004 release.

 

9990374530_1-1605248732646.jpeg

 

 

Symptoms:

When starting a VM using VM workstation player version 15.5.0, following error is returned:

 

9990374530_2-1605248732649.jpeg

 

 

Click ok and the following error is returned:

 

9990374530_3-1605248732651.jpeg

 

 

Click ok, but the VM does not start.

 

Remediation tasks completed to date:

 

We have reviewed the following knowledge base article on VMware support - https://kb.vmware.com/s/article/2146361?lang=en_US&queryTerm=device%2Fcredential+guard+are+not+compa...

 

As per the kb article, Hyper-V has been disabled and workstation rebooted. The issue still persisted.

 

We have also temporarily disabled Device Guard in the following registry branch 

Workstation rebooted, but the issue still persisted.

 

Regards

PK

 

Reply
0 Kudos
2 Replies
9990374530
Hot Shot
Hot Shot

Can someone please help to my mentioned query?

Reply
0 Kudos
scott28tt
VMware Employee
VMware Employee

Moderator: Please be aware that VMTN is a community forum where most users help voluntarily in their own time.


-------------------------------------------------------------------------------------------------------------------------------------------------------------

Although I am a VMware employee I contribute to VMware Communities voluntarily (ie. not in any official capacity)
VMware Training & Certification blog
Reply
0 Kudos