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me13221
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Contributor
‎09-05-2012 11:39 PM
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VMware tools will not install on Windows 2000 guest: "Setup was unable to upgrade the windows installer"

Just installed VMware player 5.0.0 on a windows 7 host to run a win2k guest OS.  Going to install VMware tools, the setup program begins as expected but delivers the error dialog, "Setup was unable to upgrade the windows installer" and quits.  How can I proceed to install VMware tools?

See attached screenshot.

Thanks in advance.

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continuum
Immortal
Immortal
‎09-06-2012 03:47 AM
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Which Servicepack is installed inside the 2k VM ?

AFAIK the tools installer needs SP 4


________________________________________________
Do you need support with a VMFS recovery problem ? - send a message via skype "sanbarrow"
I do not support Workstation 16 at this time ...

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continuum
Immortal
Immortal
‎09-06-2012 03:47 AM
Jump to solution

Which Servicepack is installed inside the 2k VM ?

AFAIK the tools installer needs SP 4


________________________________________________
Do you need support with a VMFS recovery problem ? - send a message via skype "sanbarrow"
I do not support Workstation 16 at this time ...

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me13221
Contributor
Contributor
‎09-06-2012 10:12 AM
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OK- that was helpful!  However, VMware tools installation still failed. I needed to install a security update described here:

http://support.microsoft.com/kb/835732

After that the installation completed.  Thanks!

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