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Contributor
Contributor

VMware freezes during update/uninstall

I'm trying to update VMware on a Windows 7, 64 bit computer. VMware Player 3.0.0 build-203739 opens up fine and prompts me to update. After downloading the update I go to run it and a blank gray box pops up and sits there. The only way to close this gray box is to end the process.

I've looked at the knowledge base article on this topic (http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=102798...)  and have sucseefully re-registerd jscript.dll and vbscript.dll, as instructed, but the problem persists.

I've also tried to simply uninstall VMware player, but run into the same problem.

Any help would be much appreciated.

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continuum
Immortal
Immortal

Hi and welcome

have a look at a howto I made for troubleshooting this type of problems
http://faq.sanbarrow.com/index.php?solution_id=1113


________________________________________________
Do you need support with a VMFS recovery problem ? - send a message via skype "sanbarrow"
I do not support Workstation 16 at this time ...

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