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mohykaan
Contributor
Contributor

VMware Player unrecoverable error: (mks)

Good afternoon,

I was trying to set up a Linux Ubuntu 64bit virtual machine. After going through the iso instalation. When I try to open the virtual machine it starts oading, and then I receive this error message:

"

VMware Player unrecoverable error: (mks)

ISBRendererComm: Lost connection to mksSandbox (2784)

A log file is available in "A:\Virtual Machine\vmware.log".

You can request support.

To collect data to submit to VMware technical support, run "vm-support".

We will respond on the basis of your support entitlement.

"

So, I did as I was told and came here. Any help is appreciated and I'm also attaching the support file.

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mjkrol
VMware Employee
VMware Employee

Can you please try and upgrade to Workstation Player 17.0.1? It has a fix for systems with HD 4600 GPUs, so there are high chances upgrading will fix your problem.

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