Please extract the attached .zip archive into a new folder, then drag&drop the VM's folder onto the .cmd file.
This will extract the metadata (no user data) from the .vmdk files. Once done, compress/zip all of the newly create Metadata*.* files, and attach the .zip archive to your next reply.
In case that the VM's vmware.log file contains details about that issue, it would be helpful if you'd add that file to the .zip archive too.
André
